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Enghouse Support Contract (Contact Centre Telephony Platform)

ASTER GROUP LIMITED

This public procurement record has 1 release in its history.

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07 Oct 2026 at 15:56

UK7 - Contract Details Notice
Summary of the contracting process

Aster Group Limited bought support services for its Enghouse contact centre telephony platform. The work covers software assurance for Enghouse EICC, day-to-day support at all times throughout the year, escalation to Enghouse when development input is needed, and assistance with further product development. The services are for delivery in the United Kingdom.

The procurement is complete and the contract was awarded to Amillan Limited. Aster Group used a direct award below the applicable threshold, without competition, for a single lot. The contract was signed on 16 April 2026 and runs from 20 April 2026 to 19 April 2029. Its value is £142,928.33 excluding VAT (£171,514 including VAT).

For suppliers assessing this buyer’s future requirement, the work demonstrates demand for specialist support of the Enghouse EICC contact centre telephony platform, including software assurance, continuous day-to-day assistance and escalation to the software developer for development input. Credible providers would need to support the platform reliably around the clock and work with Enghouse on technical issues and product development. The selected supplier, Amillan Limited, is an SME, showing that this contract was delivered by a small or medium-sized business. The requirement is focused on this platform and its ongoing support rather than general software services.

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Notice Information

Notice Title

Enghouse Support Contract (Contact Centre Telephony Platform)

Notice Description

The contract is with Amillan Ltd to provide Enghouse EICC software assurance and 24/7/365 day-to-day support for the contact centre telephony platform, escalating to Enghouse when development input is needed, and helping to develop the product further.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078313
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094894-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£142,928 £100K-£500K

Notice Dates

Publication Date
7 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Apr 2026 - 19 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASTER GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DEVIZES
Postcode
SN10 2AZ
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Urchfont & Bishops Cannings
Westminster Constituency
Melksham and Devizes

Supplier Information

Number of Suppliers
1
Supplier Name

Amillan Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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