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NS&I Digital Market Intelligence Support service

NS&I

This public procurement record has 1 release in its history.

Tender

07 Oct 2026 at 16:37

UK4 - Tender Notice
Summary of the contracting process

NS&I is seeking a digital and fintech market intelligence service to track competitors and developments in financial services, technology, open banking and digital innovation. The work includes analysis of end-to-end customer journeys, benchmarking NS&I against leading experiences, on-demand deep-dive presentations, a secure online insights library, project reviews using research credits, and regular news alerts. Coverage should include challenger and incumbent banks in the UK and internationally; experience in other sectors, such as retail and utilities, is also relevant. This is market research and digital intelligence work for NS&I, a central government organisation based in London.

NS&I invited offers through an open procedure. The procurement has one lot. The tender set a bid deadline of 2 November 2026 at 12:00 UTC and an enquiry deadline of 22 October 2026 at 11:00 UTC; the planned award decision date was 23 November 2026. The contract period is 8 December 2026 to 7 December 2027, with two optional 12-month extensions, potentially extending to 7 December 2029. The estimated value is £125,000 excluding VAT (£150,000 including VAT). Evaluation gives quality a 72.5% weighting and price 27.5%. Technical selection considers case studies of relevant experience and contract examples.

The requirement suits digital and fintech insight agencies able to provide broad, current coverage of financial services competitors in the UK and worldwide, including challenger and established banks. Suppliers should be capable of analysing customer journeys, identifying best-in-class digital experiences, monitoring open banking and technology developments, and translating market intelligence into useful project reviews and presentations. A secure online platform for maintaining an extensive insights library and the ability to deliver regular, timely news alerts are central to the service. Research-credit delivery should support targeted reviews and additional deep dives across topics such as fintech, horizon scanning and benchmarking. Relevant case studies and comparable contract examples will support evidence of technical ability. The opportunity is also marked as suitable for small and medium-sized businesses.

How relevant is this notice?

Notice Information

Notice Title

NS&I Digital Market Intelligence Support service

Notice Description

A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous. Brief summary of requirements: * Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences. * Deliver deep dive presentations when required. * Provide a secure online platform containing a comprehensive library of insights. * Through the use of research credits, provide a review of NS&I's projects. * Provide regular news alerts on the latest digital and innovation developments within financial services. The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process. Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx

Lot Information

Lot 1

Options: NS&I may require additional ad-hoc research/deep dives on particular projects and topics e.g. fintechs, horizon scanning, and benchmarking which could occur during the contractual period. These requirements will typically be charged under the research credits charging approach.

Renewal: Two optional 12 month extension periods are available.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078325
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094926-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
£125,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20265 days ago
Submission Deadline
2 Nov 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Dec 2026 - 7 Dec 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NS&I
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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