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Telephone Survey Services for Health and Wellbeing Strategy Index and Scorecard

Surrey County Council

This public procurement record has 1 release in its history.

Award

08 Oct 2026 at 10:18

UK7 - Contract Details Notice
Summary of the contracting process

Surrey County Council commissioned telephone survey services to continue collecting residents’ views for its Health and Wellbeing Strategy Index and Scorecard. The work carries forward health and wellbeing questions previously included in the Surrey County Council and Surrey Police Joint Neighbourhood Survey, preserving comparable trend data. Thirteen survey questions contribute indicators on residents’ perceptions of their local area, health and wellbeing, and the effects of the cost of living. The findings support monitoring of progress in reducing health inequalities and of empowered, thriving communities. The survey work is delivered in Surrey, covering the areas represented by Surrey and the neighbouring delivery area recorded for the contract.

The procurement is complete and the contract was awarded to Opinion Research Services Limited, which had previously delivered the Joint Neighbourhood Survey. Surrey County Council made a direct award below the procurement threshold, without competition, because continuity of the survey methodology was considered necessary to maintain reliable trend data. The contract was signed on 1 October 2026 and runs from 1 October 2026 to 31 October 2027. Its value is £58,538 excluding VAT (£70,246 including VAT). The agreement sets quarterly measures for respondent numbers, data tables and methodology. One lot covered the work. The survey indicators feed an annual strategy index and quarterly scorecards used by Surrey’s Health and Wellbeing Board to assess progress against the strategy.

For suppliers considering comparable future research work for Surrey County Council, this award shows that continuity and methodological consistency are central to this requirement: the council selected the incumbent because changes to the approach could undermine comparisons with earlier survey results. Credible providers would need to demonstrate experience delivering telephone surveys over multiple years, maintaining a consistent methodology and producing dependable trend data. They would also need the operational capacity to collect resident responses and deliver data tables and respondent-number reporting quarterly, with findings suitable for public-health monitoring and use in annual and quarterly strategy reporting. Relevant capability includes public-opinion polling, statistical analysis and research into health inequalities, local communities, wellbeing and cost-of-living impacts. The council’s stated rationale indicates that preserving comparability with the established survey is a key consideration.

How relevant is this notice?

Notice Information

Notice Title

Telephone Survey Services for Health and Wellbeing Strategy Index and Scorecard

Notice Description

Continuation of delivery of survey (Health and Well-being related questions) previously asked in the SCC/Police Joint Neighbourhood Survey, in order to maintain trend data in the Surrey Health and Wellbeing (HWB) Strategy Index and Scorecard. In the past 3 years the SCC/Surrey Police Joint Neighbourhood Survey (JNS) has been influenced by our SCC Public Health agenda; it has been gathering data related to Health Inequalities / Empowered and Thriving Communities. The responses to 13 of JNS questions have been included in the Health and Wellbeing (HWB) Strategy Index and Scorecard (used to track the Surrey system's progress regarding the delivery of the HWB Strategy), using rolling 12-month totals. These indicators relate to perceptions of residents' local area related to their health and well-being and the impact on them of the cost of living. These indicators have proved extremely useful where other data is not available/reliable. The survey had previously been contracted out by Surrey Police to Opinion Research Services Ltd as part of JNS. As SCC still requires this data to feed into the HWB strategy index and scorecard, a direct award was made. The provider has been delivering the Joint Neighbourhood Survey for a number of years; the methodology of the survey needs to be maintained in order to retain veracity of trend data in the HWB Strategy Index and Scorecard. The annual Index and quarterly Scorecards are utilised by the Surrey HWB Board to measure the Surrey's system's progress against the Surrey HWB Strategy in reducing health inequalities. This contract therefore enables maintenance of momentum of monitoring through Local Government Reform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078365
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095044-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79320000 - Public-opinion polling services

79330000 - Statistical services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,538 Under £100K

Notice Dates

Publication Date
8 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2026 - 31 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REIGATE
Postcode
RH2 8EF
Postcode Area
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Reigate and Banstead
Electoral Ward
South Park & Woodhatch
Westminster Constituency
Reigate

Supplier Information

Number of Suppliers
1
Supplier Name

Opinion Research Services Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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