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Warden Call Systems - Service Maintenance

Ipswich Borough Council

This public procurement record has 1 release in its history.

Tender

09 Oct 2026 at 09:56

UK4 - Tender Notice
Summary of the contracting process

Ipswich Borough Council is seeking a servicing contractor for 14 warden call systems and 517 speech modules installed in sheltered and homeless housing units. The requirement is for repair and maintenance services for these resident safety and communication systems. The equipment is located in the council’s housing units in Ipswich, Suffolk. The contract covers servicing the installed systems and modules; the council is the buyer.

The council invited offers through an open competition under a below-threshold procedure. The enquiry deadline was 22 October 2026 at 14:00, and the bid submission deadline was 6 November 2026 at 11:00. The stated contract period runs from 1 December 2026 to 30 November 2028, with three possible 12-month renewals and a maximum stated extension date of 30 November 2031. The estimated value is £50,000 excluding VAT (£59,998 including VAT). Evaluation is weighted 60% on price and 40% on quality. Electronic submission is allowed via Suffolk Sourcing.

This is suited to service and maintenance providers with the technical capability to inspect, maintain and repair warden call systems and speech modules in supported and homeless housing. Suppliers should be able to service a multi-site installed estate and maintain reliable resident communication equipment across sheltered accommodation. The scale is a defined maintenance requirement covering 14 systems and 517 modules, so bidders need suitable field-service capacity and experience supporting this type of equipment. The evaluation gives quality substantial weight alongside price, making a credible service approach relevant as well as competitive pricing.

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Notice Information

Notice Title

Warden Call Systems - Service Maintenance

Notice Description

Servicing contract for 14 warden call systems and 517 speech modules installed in sheltered & homeless housing units.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078457
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095490-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
£50,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20262 weeks ago
Submission Deadline
6 Nov 20262 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ipswich Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
TLH14 Suffolk CC
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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