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Microsoft Unified Support

British Business Bank

This public procurement record has 1 release in its history.

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12 Oct 2026 at 15:52

UK7 - Contract Details Notice
Summary of the contracting process

British Business Bank plc bought Microsoft Unified Support for its IT infrastructure and cloud estate. The service provides specialist support across the Bank’s Microsoft environment, including direct access to Microsoft expertise for business-critical infrastructure and cloud services. Its purpose is to support resilience, security and operational stability. This is a software support and consultancy service (CPV 72266000), delivered for the Bank in the United Kingdom. The requirement concerns the Bank’s Microsoft products and cloud estate, rather than general IT support or support for other software platforms.

The procurement is complete and the contract was awarded directly to Microsoft Limited. The Bank used a below-threshold direct award without competition, on the stated basis that only Microsoft can provide Unified Support, for technical reasons and because the service is available only directly from Microsoft. The contract was signed on 9 October 2026 and runs from 13 October 2026 to 12 October 2027. Its value is £105,336.28 excluding VAT (£126,403.54 including VAT). The process was arranged as one lot. The award is active and the contract is active.

For suppliers preparing to compete for a comparable future requirement from British Business Bank, credibility will depend on being able to provide specialist support for the Bank’s Microsoft environment, covering both its IT infrastructure and cloud estate. The selected service was designed to give the Bank direct access to expertise for business-critical systems and to sustain resilience, security and operational stability. Suppliers should therefore be able to demonstrate relevant Microsoft product and cloud support expertise, and the capacity to support an organisation-wide environment where operational continuity matters. This award was made directly to Microsoft because the buyer stated that Unified Support was only available from Microsoft; competing for a similar requirement would require a service that meets the Bank’s support needs and can be procured through a competitive route.

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Notice Information

Notice Title

Microsoft Unified Support

Notice Description

Microsoft Unified Support to provide specialist Microsoft product support across the Bank's IT infrastructure and cloud estate. Service to provide direct access to Microsoft expertise, strengthen support for business-critical infrastructure and cloud services, and help ensure continued resilience, security and operational stability across the Bank's Microsoft environment. Direct award to Microsoft Limited: Award of a contract without prior publication of a call for competition due to the services can only be provided by a particular economic operator due to absence of competition for technical reasons as Microsoft Unified Support is only available from Microsoft directly.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0785e0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096214-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72266000 - Software consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£105,336 £100K-£500K

Notice Dates

Publication Date
12 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Oct 2026 - 12 Oct 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
British Business Bank
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2GQ
Postcode Area
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

Microsoft Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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