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Customer Survey Research Partner

Peabody Trust

This public procurement record has 1 release in its history.

Tender

12 Oct 2026 at 17:23

UK4 - Tender Notice
Summary of the contracting process

Peabody Trust is seeking a customer research partner to deliver tenant and customer feedback research. The work covers its annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey, a regulatory survey that must follow the Regulator of Social Housing’s prescribed methodology, and monthly transactional surveys across key service areas. Services include survey design and delivery, customer perception research, and analysis of survey results. The procurement is for research and survey services, including telephone survey services. The work supports Peabody’s understanding of customer experience and its required reporting on tenant satisfaction. Delivery is in the United Kingdom.

Peabody invited offers through a competitive flexible procedure under the Government Commercial Dynamic Purchasing System for Research and Insights. The procurement is divided into one lot. The tender deadline was 9 November 2026 at 23:59; enquiries were due by 28 October 2026 at 23:59. The planned contract period runs from 1 April 2027 to 31 March 2030, with two optional 12-month extensions, potentially extending to 31 March 2032. The estimated value is £1.75 million excluding VAT (£2.1 million including VAT). Evaluation weights are quality 50%, presentations 10%, social value 10% and price 30%. Bids may be submitted electronically in English. The intended award decision date was 16 December 2026.

This opportunity suits research agencies and consultancies able to run recurring customer surveys at scale, combining an annual tenant satisfaction survey with monthly transactional research across several service areas. Suppliers need the capability to design and deliver research that measures customer feedback and perceptions, and to analyse and report the results in a useful form. Experience delivering tenant satisfaction research in social housing would be relevant, particularly familiarity with the Regulator of Social Housing’s required Tenant Satisfaction Measures methodology. The monthly programme also calls for dependable ongoing capacity across multiple service areas, rather than a one-off survey project. The evaluation places most weight on quality, with a separate assessment of presentations and social value as well as price, so bidders should be ready to demonstrate their research approach and social value contribution.

How relevant is this notice?

Notice Information

Notice Title

Customer Survey Research Partner

Notice Description

Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 - Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07860e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096300-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73000000 - Research and development services and related consultancy services

73100000 - Research and experimental development services

73110000 - Research services

73210000 - Research consultancy services

79311000 - Survey services

79311210 - Telephone survey services

79311300 - Survey analysis services

Notice Value(s)

Tender Value
£1,750,000 £1M-£10M
Lots Value
£1,750,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 2026Today
Submission Deadline
9 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Peabody Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 7JB
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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