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Procurement of Concierge and Security Services

Look Ahead Care and Support

This public procurement record has 1 release in its history.

Tender

13 Oct 2026 at 14:02

UK4 - Tender Notice
Summary of the contracting process

Look Ahead Care and Support Limited is seeking a provider for static concierge and security services, alongside rapid-response mobile security, for its care, support and housing services. The specification covers both concierge provision at sites and mobile security response. The work is across England, with delivery locations listed in the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. Existing concierge and static security services are in place, and the new provider will take over those services. The number of sites and services may change over time; Look Ahead says it will notify the contractor of service changes.

The buyer invited offers through an open procedure. The enquiry deadline was 6 November 2026 at 23:59 UTC, and the tender submission deadline was 20 November 2026 at 17:00 UTC. The contract is scheduled to run from 1 April 2027 to 31 March 2032, with two optional 12-month extensions, potentially extending to 31 March 2034. The estimated budget is £1.2 million plus VAT per year; the stated total contract value is £10 million including VAT. There is one lot. Evaluation is weighted 60% quality, 30% commercial and 10% social value. Suppliers must provide references for three contracts of similar scope and size. Payment terms are 30 days for valid, undisputed invoices accompanied by a purchase order number.

The opportunity suits security providers able to deliver both staffed, static concierge and security cover and responsive mobile security across a geographically broad, changing portfolio of care and housing sites. The handover from an incumbent provider means bidders need to plan service continuity and mobilisation across existing locations, while retaining capacity to accommodate sites and service requirements being added or removed. The stated reference requirement favours suppliers with a track record delivering three comparable contracts at similar scope and size. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable participants. Quality carries the greatest evaluation weight, with commercial and social value also assessed, so bidders should be able to demonstrate operational quality and credible social-value delivery as well as competitive pricing.

How relevant is this notice?

Notice Information

Notice Title

Procurement of Concierge and Security Services

Notice Description

Procurement of static concierge and security services and rapid response security services for Look Ahead Care, Support and Housing. All the services covered by this tender already have a concierge/static security service so The Contractor will be taking over from the existing provider on 01/04/2027 Contract will run for a period of 5+1+1. The specification is split into two main sections. The first outlines requirements specifically for the concierge service and the second those that relate to the mobile security service. It is important to note that the number of Look Ahead sites and services is not static and can increase/decrease at any time. In the event of a change in service, Look Ahead will provide notification Budget is estimated at PS1.2m + VAT per annum Interested suppliers are to respond through Delta e-sourcing - Access Code reference: Y35GSPJ4CU

Lot Information

Lot 1

Renewal: Provision for 2 x 12 month extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078699
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096570-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79710000 - Security services

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
£10,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
20 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Look Ahead Care and Support
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N7 9BG
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Islington
Electoral Ward
Laycock
Westminster Constituency
Islington South and Finsbury

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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