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Prevent and Protect Customer Relationship Management ('CRM') Tool

Surrey County Council

This public procurement record has 1 release in its history.

Award

14 Oct 2026 at 12:06

UK7 - Contract Details Notice
Summary of the contracting process

Surrey County Council has bought a customer relationship management system for Surrey Fire and Rescue Service. The Prevent and Protect tool records information from safe and well visits, fire safety audits, operational audits, and visits to vulnerable children and adults. It supports the service in managing risk across the county and monitoring team performance. This is a software supply requirement rather than a general IT services contract. Delivery is for Surrey, covering the areas represented by Reigate and the wider county. The requirement concerns a system used in frontline prevention and protection work, where teams need to record visit and audit information and use it to oversee risks and performance.

The procurement is complete and the contract was awarded to Softcat plc. The contract was signed on 14 October 2026, with a contract period from 12 December 2026 to 11 December 2027. Its value is £81,893.24 excluding VAT, or £98,271.89 including VAT. The purchase was below the applicable threshold; the procurement route is recorded as below threshold, with the specific method not identified. There was one lot, covering the customer relationship management software. The published outcome identifies an active award and active contract. No evaluation criteria or supplier eligibility requirements are described in the process details.

For suppliers assessing future demand from Surrey County Council, this award demonstrates a requirement for CRM software supporting Surrey Fire and Rescue’s prevention and protection activities. A credible competitor would need to supply a system that can capture and organise records from safe and well visits, fire safety and operational audits, and visits to vulnerable adults and children. The tool must support practical oversight of county-wide risk and team performance, so relevant experience with structured case or visit records, reporting and operational monitoring would be pertinent. The purchase was a single, below-threshold software contract awarded to a large supplier, indicating a contained requirement rather than a multi-lot programme. Suppliers should be able to deliver an appropriate CRM product for public-sector frontline teams and support its use across these activities.

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Notice Information

Notice Title

Prevent and Protect Customer Relationship Management ('CRM') Tool

Notice Description

Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits to vulnerable children and adults. It is used to manage both risk across the country and performance of our teams.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078768
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096945-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£81,893 Under £100K

Notice Dates

Publication Date
14 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
12 Dec 2026 - 11 Dec 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REIGATE
Postcode
RH2 8EF
Postcode Area
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Reigate and Banstead
Electoral Ward
South Park & Woodhatch
Westminster Constituency
Reigate

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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