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External Reporting Line

London Fire Commissioner

This public procurement record has 1 release in its history.

Tender

15 Oct 2026 at 16:33

UK4 - Tender Notice
Summary of the contracting process

London Fire Commissioner, for the London Fire Brigade, is seeking an independent external reporting line for staff to raise sensitive or complex misconduct concerns, including discrimination, bullying and harassment. The service is intended for allegations involving Professional Standards Unit staff, directors or senior leadership team members, cases where there is a perceived conflict of interest, and matters that the Professional Standards Unit cannot handle because of capacity. The Unit will continue to manage other misconduct complaints as usual. This is a staff reporting and telephone-answering service (CPV 79510000), delivered for the London Fire Brigade in London.

The buyer invited offers through a below-threshold open competition. The process reached the tender stage. Bids were to be submitted electronically by 12 November 2026 at 23:59; questions were due by 26 October 2026 at 15:00. The contract period is scheduled to run from 4 January 2027 to 3 January 2030. The published estimated value is £0. Evaluation allocates 70% to technical score and 30% to commercial score. The presumptive winning bidder must also complete a cyber security questionnaire. The procurement is divided into one lot.

This requirement is suited to an independent provider able to operate a confidential external reporting channel for employees and handle allegations involving senior leaders, the Professional Standards Unit, conflicts of interest, or particularly sensitive and complex circumstances. Suppliers should be able to receive and report concerns about discrimination, bullying and harassment, including cases involving multiple complainants, respondents or witnesses. The service must complement the Brigade’s existing internal misconduct process, taking referrals that the Professional Standards Unit cannot appropriately handle or manage within its capacity. The technical score carries greater weight than the commercial score, so providers should be prepared to demonstrate the strength and suitability of their service approach. The presumptive winning bidder will need to complete a cyber security questionnaire.

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Notice Information

Notice Title

External Reporting Line

Notice Description

The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and harassment. The caveat to this is that the Professional Standards Unit (PSU) will continue to respond to complaints of misconduct i.e. discrimination, bullying and harassment, as business as usual - with the external reporting line service, being commissioned to report complaints of misconduct that relate to allegations against staff who work in the PSU; Directors and LFB Senior Leadership team members; where there is a perceived conflict of interest, or where the nature of the allegation is especially sensitive or complex i.e. includes various complainants/respondents/witnesses, and cannot be completed by the PSU on the grounds of capacity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0788e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097645-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20261 weeks ago
Submission Deadline
12 Nov 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Jan 2027 - 3 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Fire Commissioner
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 0LL
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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