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MBC-1728 Income Recovery IT Solutions

Melton Borough Council

This public procurement record has 1 release in its history.

Planning

16 Oct 2026 at 09:48

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Melton Borough Council is exploring IT solutions for managing rent income, with the aim of reducing rent arrears, increasing rent recovery and freeing up officers’ time. The service area includes automating rent collection, monitoring arrears and managing rent-income caseloads. The Council is seeking views on different delivery solutions and procurement approaches to inform its options appraisal and future decisions. The work is intended for the Council’s rent-income management function. The stated delivery location is in the United Kingdom; the release gives no more specific place. This is market engagement to shape a possible future procurement, rather than an invitation to supply a defined system or service.

The process is at planning: Melton Borough Council is conducting soft market testing, not inviting tenders. It expects to use responses to inform an options appraisal and decide how to provide rent-income management; the market exercise does not guarantee a later invitation. The Council’s stated expected contract period is 1 October 2027 to 30 September 2030, with a possible extension to 30 September 2032. The estimated value is £200,000 excluding VAT (£240,000 including VAT). The Council planned to receive questionnaire responses by noon on 13 November 2026, with questions due by noon on 6 November 2026. No award criteria or competitive procedure are set out at this planning stage.

This engagement is relevant to suppliers with experience in rent-income management, housing income software or related IT services. The Council is looking for practical learning on ways to automate rent collection, monitor arrears and manage rent-income caseloads, alongside views on procurement and delivery models. Suppliers able to explain how their solutions could reduce arrears, improve recovery and make better use of officers’ time are well placed to contribute. Small and medium-sized businesses and voluntary, community and social enterprises are marked as suitable for the planned procurement. The market exercise can help suppliers shape the Council’s understanding of available options, but participation or non-participation will not prejudice a potential bidder, and responding does not secure an invitation to any later competition. No specific accreditation or technical qualification is identified.

How relevant is this notice?

Notice Information

Notice Title

MBC-1728 Income Recovery IT Solutions

Notice Description

The aim of this soft market testing exercise is: To understand the different options available to reduce rent arrears, maximise officer time and increase rent recovery. In particular, the Council are looking to respondents to: - - Share learning on a range of delivery solutions to automate rent collection - Share learning on different procurement approaches - Share learning on rent arrears monitoring - Share learnings on caseload management of rent income The soft market testing exercise is intended to allow interested organisations with appropriate experience to outline their views and ideas about the future provision of rent income management. The Council will consider the responses received as a result of this exercise to help inform the options appraisal and the decision-making process. Potential bidders will not be prejudiced by any response or failure to respond to the soft market testing. Potential bidders must also note that a response to this soft market testing exercise does not guarantee an invitation to participate in this or any future procurement exercise that the Council may conduct. Participants are invited to respond to the questions within the Soft Market Testing Questionnaire; the advert for this can be found below: https://procontract.due-north.com/Advert?advertId=0712fce8-b1c8-f111-813c-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21 You can also find this by searching MBC-1728 on the EastMids Tenders website below: https://www.eastmidstenders.org/

Planning Information

The aim of this soft market testing exercise is: To understand the different options available to reduce rent arrears, maximise officer time and increase rent recovery. In particular, the Council are looking to respondents to: - - Share learning on a range of delivery solutions to automate rent collection - Share learning on different procurement approaches - Share learning on rent arrears monitoring - Share learnings on caseload management of rent income The soft market testing exercise is intended to allow interested organisations with appropriate experience to outline their views and ideas about the future provision of rent income management. The Council will consider the responses received as a result of this exercise to help inform the options appraisal and the decision-making process. Potential bidders will not be prejudiced by any response or failure to respond to the soft market testing. Potential bidders must also note that a response to this soft market testing exercise does not guarantee an invitation to participate in this or any future procurement exercise that the Council may conduct. Participants are invited to respond to the questions within the Soft Market Testing Questionnaire which will be advertised on ProContract. The clarification deadline is 12:00 noon on 6th November 2026 and responses are to be received by 12:00 noon on 13th November 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078917
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097738-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2027 - 1 Oct 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Melton Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MELTON MOWBRAY
Postcode
LE13 1GH
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF22 Leicestershire CC and Rutland
Local Authority
Melton
Electoral Ward
Melton Warwick
Westminster Constituency
Melton and Syston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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