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Pre Engagement for the Provision of Community Safety Patrolling and Response Services

London Borough of Croydon

This public procurement record has 1 release in its history.

Planning

16 Oct 2026 at 10:22

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Croydon is planning an integrated community safety patrol and response service across the borough, including some council-managed facilities outside its boundaries, such as cemeteries. The service covers four connected areas: environmental patrols in parks, open spaces and town centres; visible patrols and early intervention on council housing estates; responses to reports of noise, environmental nuisance, antisocial behaviour and community safety concerns; and borough-wide incident reporting, intelligence and performance analysis. The provider would work with council teams, residents and relevant external agencies to support vulnerable people, reduce repeat incidents and inform enforcement and prevention. Patrols include daytime and out-of-hours work, with flexible deployment across the service areas.

This is at the planning stage: Croydon is conducting preliminary market engagement to understand supplier capability, innovation, service models and commercial approaches before developing a future procurement. The engagement is not a formal procurement or invitation to tender. The council’s stated expectation is to publish a future notice on 1 February 2027. The planned contract period runs from 1 April 2027 to 31 March 2031. The estimated value is £2 million excluding VAT (£2.4 million including VAT). The service is described as one integrated package, with no proposed subcontracting. The council expects the provider to deliver across all four service areas and is seeking evidence of integrated working. It is using the engagement to inform its future commissioning and procurement strategy.

This is relevant to providers experienced in community safety patrols, public-space and housing-estate patrols, antisocial behaviour response, nuisance investigation, incident reporting and intelligence-led service delivery. The council expects a supplier able to integrate all four service areas, work closely with council departments and external partners, and deploy staff flexibly, including 24 hours a day, seven days a week where required. Comparable service experience and Security Industry Authority Approved Contractor Scheme accreditation, or an equivalent recognised industry accreditation, are expected. Suppliers should be prepared to demonstrate operational reporting, evidence gathering, case support, trend analysis and performance management, alongside preventative approaches and continuous improvement. Small and medium-sized enterprises are identified as suitable. The council is seeking ways to improve reassurance and resident satisfaction, support vulnerable people, reduce repeat incidents and use resources efficiently; it does not currently propose subcontracting.

How relevant is this notice?

Notice Information

Notice Title

Pre Engagement for the Provision of Community Safety Patrolling and Response Services

Notice Description

The London Borough of Croydon is seeking to engage with the market in advance of a future procurement exercise for the provision of a Community Safety Patrolling and Response Service. The purpose of this engagement is to gain insight into current market capability, innovation, best practice, service delivery models, emerging technologies, and commercial approaches that could support the Council in delivering an effective, efficient, and value-for-money service. The Council is looking to engage with organisations that have the capacity, capability, and experience to provide community safety patrol services, support the reduction of anti-social behaviour (ASB), and work collaboratively with the Council and Access Croydon teams to support vulnerable residents and reduce instances of homelessness. This engagement does not form part of any formal procurement process and is intended solely to inform the Council's future commissioning and procurement strategy. Service Requirements The Council is considering a borough-wide Patrol and Response Service comprising four separate but interconnected service areas. The successful provider will be expected to demonstrate experience in delivering comparable services and hold accreditation under the Security Industry Authority (SIA) Approved Contractor Scheme (ACS), or an equivalent recognised industry accreditation demonstrating compliance with industry best practice. The Council is not currently proposing to allow subcontracting of any part of the service. Service Area 1: Environmental Patrols A proactive and responsive patrol service tasked by Council officers to patrol identified priority locations ("red zones") and areas within the borough where environmental issues require management and enforcement support. The service will include: * Daytime and out-of-hours patrols. * Patrols within parks, open spaces, town centres, and other identified locations. * Reporting of environmental concerns and incidents. * Engagement with residents and visitors. * Support for Council-led environmental initiatives. Service Area 2: Estates Anti-Social Behaviour Patrols A proactive patrol service tasked by the Council's Safer Communities Team and focused on Council-managed housing estates. The service will include: * Visible reassurance patrols. * Early intervention and engagement with residents. * Identification and reporting of ASB incidents. * Gathering intelligence to support Council enforcement activity. * Partnership working with housing and community safety teams. Service Area 3: Noise, Nuisance and Anti-Social Behaviour Response Service A reactive patrol and response service responding to reports from residents regarding: * Noise nuisance. * Environmental nuisance. * Anti-social behaviour. * Neighbourhood disputes where appropriate. * Community safety concerns requiring an on-site response. The provider will be expected to gather evidence, provide incident reports, and work collaboratively with Council officers to support enforcement action where required. Service Area 4: Borough-Wide Incident Reporting and Intelligence Service The provider will be required to maintain effective reporting and intelligence systems, providing: * Daily operational reports. * Incident reporting and trend analysis. * Management information and performance reporting. * Evidence gathering and case support where appropriate. * Recommendations for preventative interventions and service improvements. Operational Requirements The council is seeking a provider that can work across all four service areas in an integrated manner, delivering: * High-quality community safety outcomes. * Efficient deployment of resources. * Continuous service improvement. * Innovation and best practice. * Opportunities to reduce future demand and expenditure. The services will be delivered throughout the London Borough of Croydon, including certain Council-managed facilities located outside the borough boundary, such as cemeteries. As operational requirements vary across the four service areas, the provider must be capable of delivering flexible and responsive services, including the ability to deploy personnel on a 24-hour, 7-day-a-week basis where required. It is the intention of the council that there will be synergy across all services, therefore evidence of integrated working relationship will be a required. The Council is also interested in preventative approaches and initiatives that contribute to a long-term reduction in anti-social behaviour, environmental nuisance, and community safety concerns. Desired Outcomes The Council is seeking a service that contributes to: * Reduced levels of anti-social behaviour. * Improved community safety and public reassurance. * Enhanced resident satisfaction. * Reduced repeat incidents and repeat locations. * Improved support for vulnerable individuals. * Better intelligence-led deployment of resources. * Stronger partnership working between service providers, Council departments, and external agencies. * Value for money and efficient use of public funds. This opportunity is available on the Croydon Tenders portal https://supplier.in-tend.co.uk/croydontenders/home Please submit your response to the questionnaire.

Planning Information

https://supplier.in-tend.co.uk/croydontenders/home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078926
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097768-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75000000 - Administration, defence and social security services

75200000 - Provision of services to the community

75241000 - Public security services

79710000 - Security services

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 20274 months to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Croydon
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 1EA
Postcode Area
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI62 Croydon
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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