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British Sign Language Customer Information Service

Rail Delivery Group

This public procurement record has 1 release in its history.

Tender

16 Oct 2026 at 15:42

UK4 - Tender Notice
Summary of the contracting process

Rail Delivery Group is seeking a supplier for a national British Sign Language customer information service for rail passengers. The solution must take approved rail industry data, process it and produce BSL translations that can be displayed through digital channels, at station screens and on board trains. This is a specialist passenger-information and technology service, classified under railway transport support services. The service is intended for National Rail Enquiries channels and for screen-based passenger information across the rail network. The requirement brings together access to industry data, data processing and the delivery of usable BSL translations across several types of display. The work also includes the technical solution needed to provide these translations through the specified customer-facing channels.

Rail Delivery Group invited offers through a competitive flexible procedure, with stages for participation conditions, a written tender response and a best and final offer. The buyer set a submission deadline of 8 December 2026 at 12:00 and an award decision date of 15 March 2027. The contract is planned to start on 1 April 2027 and run to 30 September 2028, with extensions potentially taking it to 30 September 2030. The buyer’s stated implementation aim is 30 September 2027; bidders were asked to confirm whether that timetable is suitable. The estimated value is £1 million excluding VAT (£1.2 million including VAT). There is one lot. Evaluation weights price at 30%, functional requirements at 20%, non-functional requirements at 15%, functional questions at 25% and non-functional questions at 10%.

This opportunity suits suppliers able to build and operate a digital service that ingests approved rail industry data and turns it into British Sign Language translations for passenger displays. Relevant strengths include experience delivering customer information or accessibility technology, and technical capability across data processing, digital channels and screen-based systems. The evaluation explicitly considers experience, BSL-related responses and technical proposals, so suppliers should be prepared to demonstrate both subject knowledge and a workable solution. Delivery capability also matters: proposals are assessed on service delivery and assurance, project implementation, hosting and maintenance, information security and business continuity. Suppliers need to be able to support a national rail use case and coordinate implementation across National Rail Enquiries channels, station screens and on-board screens. The buyer also seeks confirmation that its intended implementation timetable is achievable.

How relevant is this notice?

Notice Information

Notice Title

British Sign Language Customer Information Service

Notice Description

RDG is looking to secure a supplier to deliver a National Rail British Sign Language solution that can consume approved industry data sources, process them and provide a BSL translation that the system's users can display on their digital channels, in station screens, and onboard screens. RDG is looking to put in place a contract for 1 year, with the intention of extending the contract for a further 2 years (1+1) upon funding confirmation. The contract value for this tender covers both the Capex and Opex amounts. RDG is aiming to have the solution in place for implementation on the National Rail Enquiries channels by the 30th September 2027; however, bidders must indicate whether this timeline is suitable in their responses. The contract end will be dictated by project go-live date, therefore the date indicated in this Tender notification is subject to change.

Lot Information

Lot 1

Options: Option to make changes to requirements at buyer discretion.

Renewal: Term extension if required at buyer discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0789e8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098107-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63711000 - Support services for railway transport

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
£1,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
8 Dec 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 30 Sep 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Rail Delivery Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4V 3DS
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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