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Service Support Renewals

UK Health Security Agency

This public procurement record has 1 release in its history.

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20 Oct 2026 at 11:07

UK7 - Contract Details Notice
Summary of the contracting process

The UK Health Security Agency bought software service support renewals, classified as information technology services. The requirement concerns renewing support services for software; no further product, software or service scope is described. The buying organisation is the Secretary of State for Health and Social Care acting through the UK Health Security Agency. Delivery is recorded as being in the United Kingdom, without a more specific place. This is a central government requirement for continued software support, rather than a procurement for software development or hardware. The process comprised one lot, covering the service support renewals requirement.

The procurement is complete and has been awarded to Insight Direct (UK) Ltd. The UK Health Security Agency used a direct award below the relevant threshold, without competition. The contract was signed on 26 September 2026 and runs from 26 September 2026 to 8 August 2027. Its value is £21,950.69 excluding VAT, or £26,340.83 including VAT. The award is active and the contract is active. The award data records one lot and one selected supplier. No evaluation criteria or assessment basis are set out beyond the direct award route.

This award shows UKHSA’s demand for renewed support services for its software, at a modest contract scale and through a below-threshold direct award. A supplier seeking to compete if this specific requirement returns to market would need to provide software support renewals and demonstrate the ability to maintain the required support arrangements for UKHSA. The selected supplier is a large IT supplier, which indicates that an established provider can deliver this requirement, but the published details do not set out particular technical accreditations, staffing levels or experience thresholds. The commercial fit is strongest for suppliers able to support software renewals for a central government health security organisation, and to engage with a procurement that may use a direct-award route.

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Notice Information

Notice Title

Service Support Renewals

Notice Description

Service Support Renewals Software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078b93
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098869-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£21,950 Under £100K

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
26 Sep 2026 - 8 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK Health Security Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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