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Online Survey Tool

NHS England

This public procurement record has 1 release in its history.

Award

21 Oct 2026 at 11:34

UK6 - Contract Award Notice
Summary of the contracting process

NHS England procured an online survey service for gathering customer feedback. The platform is intended to support surveys, digital feedback pop-ups and interaction capture, including video recordings of users’ screen activity. This is a technology service for organisations needing to collect and review feedback through online interactions. NHS England is the buying organisation. The procurement title describes the tool, while the stated scope covers several feedback-gathering methods rather than surveys alone.

The procurement is complete and the contract was awarded to QUL Technologies LTD on 13 October 2026. The award value is £390,000 excluding VAT (£468,000 including VAT). The contract period runs from 30 October 2026 to 29 October 2027, with an optional 12-month extension. NHS England made the award under a framework agreement, using a selective procedure. The data records one completed lot and identifies the award as active.

This award shows demand from NHS England for an online platform that can gather customer feedback through surveys, digital pop-ups and recordings of screen interactions. Suppliers competing for a similar requirement would need to demonstrate a platform that supports these feedback methods and can serve a large public-sector buyer. QUL Technologies LTD was selected through a framework route, so experience of supplying through relevant frameworks would be commercially pertinent. The requirement spans more than conventional questionnaire surveys: suppliers whose products also capture feedback at digital touchpoints and record user interaction may be better placed to meet its stated scope.

How relevant is this notice?

Notice Information

Notice Title

Online Survey Tool

Notice Description

Procurement of an online survey tool, a platform used to provide customer feedback gathering tools, through methods such as surveys, digital feedback pop-ups and interaction captures (such as video recording of screen usage).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078c9c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099369-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72416000 - Application service providers

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£390,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Oct 20262 weeks ago
Contract Period
30 Oct 2026 - 29 Oct 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

QUL TECHNOLOGIES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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