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Workforce Management Software

ORBIT GROUP LIMITED

This public procurement record has 1 release in its history.

Award

21 Oct 2026 at 18:38

Award Notice
Summary of the contracting process

Orbit Group Limited bought workforce management software for its Customer Care Team. The platform supports workforce forecasting and scheduling, adherence management, reporting and employee self-service, with cloud hosting, native AI tools, forecasting and meetings, payroll export, intraday management and budget functions. The purpose is to continue the existing service and retain access to product enhancements and support. The procurement is for a software package and information system, rather than a service to operate the contact centre. The delivery location is recorded as the United Kingdom.

The procurement is complete and the contract was awarded to Business Systems (U.K.) Limited. The award is active, and the contract is also recorded as active. It was a limited procedure without a prior published competition, using the Network Services 3 framework’s Contact Centre Solutions lot; the stated evaluation criterion was price. One bid was recorded. The contract was signed on 23 September 2026, with a value of £111,038.04. The award date and contract period are not stated in the contracting data. The tender’s lot is marked cancelled, although the award and linked contract are active; this status discrepancy is recorded in the source.

For suppliers of workforce management platforms, this procurement shows Orbit Group’s demand for a single licence covering cloud hosting, forecasting and scheduling, adherence and intraday management, reporting, payroll export, employee self-service, native AI tools and budget functions. The requirement is aimed at maintaining an established platform, including continuity and ongoing access to enhancements and support, rather than introducing workforce management as a new service. A credible competitor for this buyer would need to supply the breadth of functionality in one integrated solution and demonstrate that it can support ongoing use by a customer care operation. The procurement was routed through a contact-centre solutions framework and evaluated on price, so relevant framework access and a competitive whole-solution price would be commercially pertinent.

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Notice Information

Notice Title

Workforce Management Software

Notice Description

WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support. We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.

Lot Information

Lot 1

Workforce Management licence is a single licence that provides access to all WFM functionality: Cloud Hosting Native AI Tools Forecasting & Meetings Payroll Export Intraday & Adherence Management Budgets etc. Additional information: The right to additional purchases while the contract is valid. This Contract may be amended or varied at any time by mutual agreement in writing.

Procurement Information

WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078d5c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099717-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£111,038 £100K-£500K

Notice Dates

Publication Date
21 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

Business Systems (UK) Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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