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Tiger on Demand Call Centre Services

Cambridgeshire & Peterborough Combined Authority

This public procurement record has 1 release in its history.

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22 Oct 2026 at 10:34

UK7 - Contract Details Notice
Summary of the contracting process

Cambridgeshire and Peterborough Combined Authority contracted for management of the Tiger on Demand call centre supporting demand-responsive bus services. The supplier is responsible for operating, monitoring and maintaining the call-centre functions, and training operational staff to use the system for delivering those services; other relevant functions are also included. The work is delivered in Cambridgeshire and Peterborough. This is a call-centre services requirement, with operational support for a demand-responsive transport service rather than a general call-handling contract.

The procurement is complete and the contract has been awarded to WeMove Solutions Ltd. The Combined Authority used a direct award below the applicable threshold, without competition. There was one lot. The contract was signed on 1 September 2026 and runs from 1 September 2026 to 31 August 2027. Its value is £39,950 excluding VAT (£47,940 including VAT). The requirement was for a one-year service, with delivery against service requirements and sign-off by the Combined Authority. The published information does not state an evaluation basis beyond the direct award route.

For suppliers assessing similar future work for the Combined Authority, this contract shows demand for an operator able to run and maintain a call centre dedicated to demand-responsive bus services, while supporting the transport system behind it. Credible providers would need to combine dependable call-centre operations with the ability to monitor and maintain service functions, and to train operational staff to use the system. Experience in transport-related customer operations and delivering services against defined requirements would be relevant; the awarded work also required the supplier to secure the authority’s sign-off. The requirement was delivered by an SME, indicating that this scale of specialist service was within the reach of a smaller provider. The buyer used a below-threshold direct award without competition for this contract.

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Notice Information

Notice Title

Tiger on Demand Call Centre Services

Notice Description

Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible for delivering against the service requirements which will include providing, operating, monitoring, and maintaining the following service aspects in accordance with standards in this document, with sign off from the CPCA: * Call centre functions. * Training operational staff to use the system for delivering DRT bus services. * Any other relevant functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078d8f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099834-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£39,950 Under £100K

Notice Dates

Publication Date
22 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cambridgeshire & Peterborough Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUNTINGDON
Postcode
PE29 3TN
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Huntingdonshire
Electoral Ward
Huntingdon North
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

WEMOVE SOLUTIONS LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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