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Provision of Warden Call Monitoring Services

East Suffolk Council

This public procurement record has 1 release in its history.

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22 Oct 2026 at 15:15

UK7 - Contract Details Notice
Summary of the contracting process

East Suffolk Council commissioned warden call monitoring services to support its warden call provision. The requirement is for a monitoring service, rather than a purchase of security cameras or telephone-answering services as separate goods; those appear as classifications alongside the service in the award. The contract’s delivery location is recorded as the United Kingdom, without a more specific place. This is a single service requirement managed by East Suffolk Council, a local public authority. The work is relevant to providers of monitoring and response services for warden call systems, particularly those able to serve a council housing or community-support operation. The award identifies Careium UK Limited as the supplier selected for this requirement.

The procurement is complete and the contract is active: East Suffolk Council made a direct award without competition, using a below-threshold procedure. Careium UK Limited was selected. The contract was signed on 28 September 2025 and runs from 13 October 2025 to 13 October 2028. Its recorded value is £39,552 excluding VAT and £49,440 including VAT. The contract includes an optional extension if required, with no extension duration stated. The requirement was handled as a single lot. No award criteria or evaluation basis are recorded, consistent with the direct-award route. This outcome shows the supplier and commercial scale associated with the council’s warden call monitoring requirement; the award is active and no cancellation or termination is reported.

For providers of warden call monitoring, this award demonstrates a council requirement for an ongoing service rather than a one-off equipment supply. A credible competitor would need to operate monitoring for warden call systems reliably over a multi-year service period and be able to support the council’s service users and operational needs. The selected supplier is a specialist care technology business, indicating that relevant sector experience and capability in this service area matter. The council used a direct, below-threshold award without competition for this contract, so the award does not establish a competitive evaluation model or published technical qualification standard. Suppliers considering similar work for East Suffolk Council should assess whether their monitoring operation, continuity arrangements and experience serving public-sector or supported-living settings match the requirement evidenced here.

How relevant is this notice?

Notice Information

Notice Title

Provision of Warden Call Monitoring Services

Notice Description

This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078e1e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100085-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

35125300 - Security cameras

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£39,552 Under £100K

Notice Dates

Publication Date
22 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Oct 2025 - 13 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Suffolk Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOODBRIDGE
Postcode
IP12 1RT
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH63 East Suffolk
Delivery Location
Not specified
Local Authority
East Suffolk
Electoral Ward
Melton
Westminster Constituency
Suffolk Coastal

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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