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Cloud-based income management software solution

London Borough of Lambeth

This public procurement record has 1 release in its history.

Planning

23 Oct 2026 at 12:06

UK1 - Pipeline Notice
Summary of the contracting process

The London Borough of Lambeth intends to procure a cloud-based income management software service for its housing income work. The system is expected to analyse rent-account history and payment behaviour to identify households at risk of falling into arrears or needing early intervention. It should help income officers prioritise cases where action could prevent arrears growing or escalation, and support early contact through lower-cost channels such as text messages and letters to encourage payment or contact. Management information and reporting will help the council monitor arrears trends, officer activity, outcomes and service performance. This is an IT software and support service for Lambeth; the stated material does not identify a separate delivery location.

This is at the planning stage: Lambeth has stated an intention to procure, but has not yet invited tenders. The council expects a future procurement notice on 11 November 2026; this is an indicative publication date, not a bid deadline. The planned single-lot contract is expected to run from 1 April 2027 to 31 March 2030, with a possible extension to 31 March 2031. Its estimated value is £1,234,000 excluding VAT (£1,480,800 including VAT). The planned procurement is above the relevant threshold. No procedure, procurement method, eligibility conditions or evaluation criteria are set out at this stage.

The requirement may suit software suppliers with experience delivering cloud-based housing income or rent-account management systems, particularly those able to combine predictive analytics with practical case-management tools. Relevant capabilities include analysing payment histories to flag arrears risk, prioritising cases for income officers, automating early communications by text or letter, and providing management reporting on trends, activity and outcomes. Suppliers should be able to support a service intended to help a local authority intervene early and monitor performance across its income service. The planned contract is a single, multi-year service and is identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. These organisations may wish to prepare evidence of relevant software functionality, implementation and support experience, and their ability to serve a council-wide operational need.

How relevant is this notice?

Notice Information

Notice Title

Cloud-based income management software solution

Notice Description

The software will provide the following core functions: Predictive risk analysis, using rent account history and payment behaviour to identify households most likely to fall into arrears or require early intervention. Case prioritisation, helping Income Officers focus on the cases where action is most likely to prevent arrears increasing or avoid escalation. Automated early contact, including low-cost communications such as text messages or letters, to encourage payment or contact before formal intervention is required. Management information and reporting to support monitoring of arrears trends, officer activity, outcomes and service performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078ed2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100407-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,234,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
11 Nov 20263 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Lambeth
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW2 1RW
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Brixton Acre Lane
Westminster Constituency
Clapham and Brixton Hill

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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