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Cloud-based income management software solution

London Borough of Lambeth

This public procurement record has 2 releases in its history.

PlanningUpdate

28 Oct 2026 at 16:46

UK1 - Pipeline Notice
Planning

23 Oct 2026 at 12:06

UK1 - Pipeline Notice
Summary of the contracting process

The London Borough of Lambeth intends to procure a cloud-based income management software service for its housing income work. The system is intended to analyse rent-account histories and payment behaviour to flag households at risk of falling into arrears or needing early support. It will help income officers prioritise cases, automate early payment reminders or contact by text message and letter, and provide management information on arrears, officer activity, outcomes and service performance. This is a software and IT service procurement, rather than a supply of physical goods or construction work. The service is for Lambeth’s operations in London. The planned procurement covers one lot.

This procurement is at the planning stage: Lambeth has stated an intention to buy, and has not yet invited tenders. The planned route is a call-off from the G Cloud 15 framework, Lot 2b for other software as a service, using an award without competition. Lambeth’s indicative date for the next procurement notice is 11 November 2026; this is a forecast, not a bid deadline. The estimated value is £1,234,000 excluding VAT and £1,480,800 including VAT. The anticipated contract period runs from 1 April 2027 to 31 March 2030, with a possible extension taking the maximum period to 31 March 2031. The single lot is marked as suitable for SMEs and voluntary, community and social enterprises.

The requirement is likely to suit suppliers able to provide and support cloud-based software for housing income management. Relevant strengths include analysing rent-account and payment data to identify arrears risk, prioritising cases for income officers, and enabling timely interventions before arrears escalate. The system also needs to support automated, low-cost communications, including text messages and letters, alongside management reporting on arrears trends, staff activity, outcomes and service performance. Suppliers whose products bring these functions together, or can integrate them into a coherent service, are well placed to prepare for the procurement. Lambeth has not set out specific technical certifications, staff qualifications or minimum financial or delivery-capacity thresholds in its stated requirements. The planned route is a framework call-off, so suppliers should consider whether they can participate through that framework.

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Notice Information

Notice Title

Cloud-based income management software solution

Notice Description

The software will provide the following core functions: Predictive risk analysis, using rent account history and payment behaviour to identify households most likely to fall into arrears or require early intervention. Case prioritisation, helping Income Officers focus on the cases where action is most likely to prevent arrears increasing or avoid escalation. Automated early contact, including low-cost communications such as text messages or letters, to encourage payment or contact before formal intervention is required. Management information and reporting to support monitoring of arrears trends, officer activity, outcomes and service performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078ed2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/102292-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,234,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
11 Nov 20262 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Lambeth
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW2 1RW
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Brixton Acre Lane
Westminster Constituency
Clapham and Brixton Hill

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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