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Social Care Provider Portal Implementation Service

Sunderland City Council

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 12:55

Award Notice
Summary of the contracting process

Sunderland City Council commissioned implementation services for a social care provider portal. The work is an IT services requirement, covering delivery of the portal implementation rather than a broader social care service. The council is the buyer, and the service relates to Sunderland, in north-east England. The procurement was arranged through the Government Commercial Agency’s G-Cloud 14 framework. The recorded requirement is a single package of provider portal implementation services.

The procurement is complete and the contract was awarded to Better Group Limited. The award was made through a limited procedure without a prior published competition, using the Government Commercial Agency’s G-Cloud 14 framework; the stated evaluation criterion was price. The contract was signed on 1 July 2026 and has a recorded value of £102,467. Its stated initial term is 12 months, with an option for the council to extend by a further 12 months at its discretion. The award is active. The tender lot is marked cancelled, although the award and contract are recorded as active; this status inconsistency is present in the published procurement data.

This award shows Sunderland City Council buying implementation of a social care provider portal through the G-Cloud framework, with price as the stated evaluation basis. A future supplier would need to be an eligible framework provider and demonstrate the ability to implement a portal suited to social care providers, with delivery capability for the council’s requirement. The selected supplier is identified as an SME, showing that this scale of IT implementation was awarded to a smaller business. Relevant competitors should be prepared to offer a competitive price and credible evidence of portal implementation capability. The procurement establishes a buyer-specific reference point for this type of digital service; the underlying requirement is focused on provider portal implementation, rather than general IT support or wider social care provision.

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Notice Information

Notice Title

Social Care Provider Portal Implementation Service

Notice Description

Please note this contract has already been awarded and is being published for transparency purposes only. Sunderland City Council has awarded a contract for the provision of a Social Care Provider Portal Implementation Service. The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).

Lot Information

Lot 1

Sunderland City Council has awarded a contract for Social Care Provider Portal Implementation Services. The contract is for a period of 12-months with the option to extend for a further 12-month period at the complete discretion of the Council. The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).

Procurement Information

The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14). The above Framework was procured via The Public Contracts Regulations 2015.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-079012
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100991-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£102,467 £100K-£500K

Notice Dates

Publication Date
26 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sunderland City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR1 3AA
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC23 Sunderland
Local Authority
Sunderland
Electoral Ward
Millfield
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
1
Supplier Name

BETTER GROUP LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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