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Journey Alerts

LONDON NORTH EASTERN RAILWAY LIMITED

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 16:17

UK5 - Transparency Notice
Summary of the contracting process

London North Eastern Railway Limited is continuing its Journey Alerts customer communications and journey information service. The service sends passengers real-time travel updates through digital messaging channels, including disruption notifications, service changes and travel alerts. It also covers continued support and maintenance of the existing service, its system integrations and platform functionality, helping maintain continuity of passenger communications while future requirements and technology options are considered. The service is for LNER operations across the United Kingdom. The work is an information technology service, rather than a supply of goods or construction work.

The procurement is complete and has been awarded by direct award to Journey Alerts Limited. The award is recorded as pending. The gross award value is £561,600, and the service extension runs from 1 November 2026 to 31 October 2028. The award was published on 26 October 2026; the contract was due to be signed by 31 October 2026. The requirement was structured as one lot, marked as suitable for small and medium-sized enterprises. The stated legal basis is the Procurement Regulations 2024, and the direct award rationale is classified as protecting life. The award is for a 24-month extension of the existing service.

For suppliers seeking to compete when LNER’s customer communications requirement next comes to market, the award indicates demand for a dependable, operational passenger information service that can distribute timely updates across digital messaging channels. Credible providers would need to automate communications about disruption, service changes and travel alerts, and maintain the associated platform, integrations and functionality without interrupting passenger-facing operations. Experience supporting a live rail service and handling operational information at a scale suitable for a national railway would be relevant. The selected supplier was a small or medium-sized enterprise, and the single-lot requirement was marked as suitable for SMEs, indicating that this type of service need not necessarily be confined to large suppliers. The procurement used a direct award route for an extension to the incumbent service.

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Notice Information

Notice Title

Journey Alerts

Notice Description

For the provision of a 24 month extension with Journey Alerts. Provision of a customer communications and journey information service to support the delivery of real-time travel updates to passengers through digital messaging channels. The service enables the automated distribution of operational information and journey updates, including disruption notifications, service changes and travel alerts. The requirement comprises the continued provision, support and maintenance of the existing service, including associated system integrations and platform functionality, under a fixed-term contract extension to ensure continuity of operations while future customer communication requirements and technology options are evaluated.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-079082
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/101201-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£561,600 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Supplier Information

Number of Suppliers
1
Supplier Name

JOURNEY ALERTS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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