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Reinstatement Services

THAMES WATER UTILITIES LIMITED

This public procurement record has 1 release in its history.

Tender

30 Oct 2026 at 11:06

UK4 - Tender Notice
Summary of the contracting process

Thames Water Utilities Limited is procuring end-to-end reinstatement works for its clean water network. After repairs, maintenance, mains renewals and meter installations, contractors must restore affected roads, footways and private verges to compliant condition. Work includes site assessment, removal of excavated material, backfilling and compaction, replacing concrete, paving and kerbs, laying asphalt, repainting road markings, and clearing signs, lighting and guarding. Services cover repair and maintenance, developer services, metering, capital projects, waste-network work and customer-side leakage. The three delivery areas are North London, South London, and Thames Valley and Home Counties. Suppliers provide the materials, labour and plant, as well as planning, reporting, governance and systems for managing the work. The objective is safe, compliant, efficient reinstatement with less time spent on the highway and fewer defects.

The buyer invited offers through a competitive flexible procedure, using a selective procurement method, for a framework divided into three regional lots. One supplier can be awarded one lot; the framework provides for one supplier per region, with no further competition when contracts are placed. The buyer set 11 November 2026 at 12 noon for enquiries and 25 November 2026 at 12 noon for requesting access to and submitting the PSQ. The award decision was scheduled by 19 March 2027. Contracts were planned to start on 1 April 2027, run initially to 31 March 2030, and be extendable in two-year periods up to 31 March 2036. Estimated lot values are £44.1m for North London, £37.8m for South London and £44.1m for Thames Valley and Home Counties, excluding VAT. Evaluation weights technical quality and commercial criteria equally, at 50% each.

This suits established highways reinstatement contractors able to deliver complete, multi-workstream services across a Thames Water operating region, including weekends. Suppliers need a local point of presence in the Thames Water region, ideally in the area they bid for, and the workforce, materials and plant to handle both concrete and paving repairs and asphalt surfacing. Delivery must comply with the Specification for Reinstatement of Openings in Highways and the New Roads and Street Works Act 1991, as well as local highway authority requirements. Bidders should be able to manage street-works permits dynamically, avoid overstay charges, and integrate with Thames Water’s digital systems for job management and near-real-time reporting. The buyer also seeks evidence of reliable KPI performance, operational infrastructure, flexibility, innovation, and a collaborative approach to planning, coordination and customer experience.

How relevant is this notice?

Notice Information

Notice Title

Reinstatement Services

Notice Description

IMPORTANT: Please read this section before deciding whether you wish to register for this event. This section provides you with information regarding the scope of this procurement and details some of the key requirements that a successful applicant MUST be able to deliver. Thames Water is seeking to appoint qualified suppliers to deliver comprehensive reinstatement services across its clean water network asset base. Following operational interventions including reactive repairs, planned maintenance, mains renewals, and meter installations, the successful suppliers will assume responsibility for restoring all disrupted highways, footways, and private verges. The scope demands end-to-end workflow execution, spanning initial site assessment, backfilling, sub-base preparation, and final surface courses, alongside seamless integration with the utility's digital management systems. All operations must comply with the New Roads and Street Works Act 1991 (NRSWA) and local highway authority specifications. Suppliers must demonstrate robust capabilities in dynamic street works permitting to eliminate Section 74 overstay charges. Thames Water is seeking to appoint experienced reinstatement suppliers to deliver safe, compliant, efficient and customer-focused reinstatement services across its three operational regions. The objective of this procurement is to establish a high-performing reinstatement service that minimises time on the highway, improves customer and stakeholder experience, enhances compliance with streetworks legislation and delivers consistently high-quality reinstatements. Thames Water is seeking suppliers who can work collaboratively to drive operational efficiency, improve planning and coordination, reduce defects and support the achievement of industry-leading performance standards. As a minimum, in order to be considered for this framework, suppliers will need to have a point of presence within the Thames Water region, ideally in the operational areas they are interested in bidding for. Further, suppliers will be expected to integrate with Thames Water's technology in managing the lifecycle of each reinstatement job and providing near real time management information. There will also be an expectation of work occurring across weekends. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 25 November 2026 at 12 noon.

Lot Information

North London

Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset. Approximately 35% of our reinstatements take place in North London. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to: - Repair and maintenance; - Developer services; - Metering; - Capital delivery projects; - Waste network; - Customer side leakage The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in North London (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems: - muck away is removed; - fine material and backfill is placed in the hole and compacted compliant to specification and standards; - white works team responsible for replacement of concrete, paving slabs and kerbs; - black works team lay asphalt and paint lines compliant to specifications and left to cure; - signs, lighting and guarding cleared and jet wash if necessary.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of three years with options to extend in two years terms, up to a maximum overall term of nine years.

South London

Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset. Approximately 30% of our reinstatements take place in South London. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to: - Repair and maintenance; - Developer services; - Metering; - Capital delivery projects; - Waste network; - Customer side leakage The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in South London (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems: - muck away is removed; - fine material and backfill is placed in the hole and compacted compliant to specification and standards; - white works team responsible for replacement of concrete, paving slabs and kerbs; - black works team lay asphalt and paint lines compliant to specifications and left to cure; - signs, lighting and guarding cleared and jet wash if necessary.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of three years with options to extend in two years terms, up to a maximum overall term of nine years.

Thames Valley and Home Counties

Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset. Approximately 35% of our reinstatements take place in TVHC. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to: - Repair and maintenance; - Developer services; - Metering; - Capital delivery projects; - Waste network; - Customer side leakage The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in TVHC (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems: - muck away is removed; - fine material and backfill is placed in the hole and compacted compliant to specification and standards; - white works team responsible for replacement of concrete, paving slabs and kerbs; - black works team lay asphalt and paint lines compliant to specifications and left to cure; - signs, lighting and guarding cleared and jet wash if necessary.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of three years with options to extend in two years terms, up to a maximum overall term of nine years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-079472
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/103078-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Works
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

CPV Codes

45233142 - Road-repair works

45233220 - Surface work for roads

45233223 - Carriageway resurfacing works

45233253 - Surface work for footpaths

Notice Value(s)

Tender Value
£126,000,000 £100M-£1B
Lots Value
£126,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20263 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THAMES WATER UTILITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG1 8DB
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Reading
Electoral Ward
Thames
Westminster Constituency
Reading Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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