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Live Fear Free Helpline

Welsh Government

This public procurement record has 1 release in its history.

Award

22 Mar 2022 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The tender titled "Live Fear Free Helpline," overseen by the Welsh Government, is currently in the award stage after a successful procurement process. This service, which belongs to the general public services sector, is located in Cardiff, UK. The procurement was conducted through an open method, and the initial contract was signed on 22 March 2022 for a total value of £1,499,910. The helpline aims to provide comprehensive support for victims of violence against women, domestic abuse, and sexual violence, ensuring that assistance is available 24/7. The tender process included a clear requirement for providers to demonstrate their operational effectiveness and robust governance arrangements.

This tender presents an excellent opportunity for businesses that specialise in service delivery, particularly those with expertise in social care, mental health support, or crisis management. Companies that can cater to diverse groups, including vulnerable populations, would be particularly well-suited to compete. Furthermore, those with experience in operating 24/7 helplines or similar services may find their strengths align with the requirements of this contract. The potential for contract extensions provides a longer-term partnership prospect for successful bidders, enhancing business stability and growth.

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Notice Information

Notice Title

Live Fear Free Helpline

Notice Description

Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals.

Lot Information

Lot 1

The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone. The Welsh Government is re-tendering for the delivery of the Live Fear Free Helpline. Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 3 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-109880
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=109880
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

98 - Other community, social and personal services

CPV Codes

72253000 - Helpdesk and support services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,499,910 £1M-£10M

Notice Dates

Publication Date
22 Mar 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Mar 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Welsh Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 3NQ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
2
Supplier Names

Welsh Government

Welsh Womens Aid

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR392556
    Live Fear Free Helpline - Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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