Award

Student Award System

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

This public procurement record has 2 releases in its history.

Summary of the contracting process

The NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, has completed a tender process for the "Student Award System" in the health industry category. The procurement method used was a limited award procedure without prior publication, to maintain uninterrupted services due to unforeseen circumstances. The system will be extended for 12 months with a competitive tender exercise planned before March 2023, involving stakeholders such as students, HEIs, and the Welsh Government.

This tender provides business growth opportunities for companies capable of developing and providing software solutions in the healthcare sector. The procurement process, at the award stage, aims to enhance the bursary application experience for healthcare students by implementing functional requirements aligned with Welsh Government policies. Businesses proficient in delivering cloud-based solutions compatible with Microsoft 365, with capabilities in digital dashboards, AI chatbots, and complying with language standards, could be well-suited to compete and contribute to this initiative.

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Notice Title

Student Award System

Notice Description

The purpose of the Student Awards System is to manage the processing of student bursary applications. The Student Awards Service Team process circa 9,600 student applications a year and receive circa 12,000 phones call a year.

Lot Information

Lot 1

The purpose of the Student Awards System is to manage the processing of student bursary applications. The Student Awards Service Team process circa 9,600 student applications a year and receive circa 12,000 phones call a year. The project scope will focus on the Students Awards Service and Student Streamlining Service within the Employment Services Division of NWSSP and will engage with key stakeholders such as Students, Higher Education Institutes and Commissioning body Health Education and Improvement Wales (HEIW). The overall project scope is to provide a procured framework for Shared Services to draw down a Student Bursary Application solution to support the management of bursary applications and contribute to improving the bursary application experience for Healthcare Students. In addition to that, the solution is required to support a number of additional service efficiencies that have been identified and present timely opportunities to align with other key initiatives such as Student Streamlining. The solution will also be required to support the delivery of our entire services for Healthcare Students and stakeholders in both Welsh & English throughout each stage of the solution. DELIVERABLES The key deliverables for the Student Awards Bursary System will be bilingual & based on the following: 1. Implement, test & go live achieved before 31st March 2023 - Bursary solution. 2. Implement, test & go live Student Streamlining module - Autumn 2023. Interface will be required for this module. 3. Receive online student applications. 4. Request evidence to support the student application. 5. Enable assessment of the application and evidence by the service. 6. Adhere to Information Governance policies and procedures where applicable and maintains confidentiality. 7. Communicate application outcomes to students. 8. Provide knowledge management to students via solution. 9. The solution must be able to function in Welsh and English for students and operational stakeholders applying the same functionality principles at each stage of the solution and comply with Welsh Language Measure Act 2011 & Welsh Language Standards 2018. 10. Ability to monitor progress & performance through stages of student bursary pathway. 11. Digital dashboard that is interoperable for key end user & stakeholder. i. Student dashboard ii. Team dashboard iii. Manager dashboard iv. Stakeholder view 12. Suite of standard & customisable reporting based on business rules highlighting for example performance delays / bottlenecks within pathway with an ability to directly link with non-compliance records (drill down).This function would be available to the administrator licence. 13. Ability to interface with other NHS organisational systems (details of systems below). 14. Document management functionality & sharing across stakeholder group. 15. The solution must be the source of all communication and multi - faceted in respect of managing notifications, email, intelligent FAQ system. 16. Functionality to sign up to terms & conditions to an identifiable category of students. This function will also need to support multiple versions of the terms and conditions. 17. Push workload. For example re-assigning workload. 18. Solution must maximise use of technology to validate evidence. 19. Chatbot technology with AI. 20. Cloud based solution. 21. Compatible with Microsoft 365.

Procurement Information

Due to unforeseen circumstances the existing procurement route for the provision of this service has become unavailable at short notice. It is critical that the service is maintained to provide uninterrupted service. The agreement to supply the current software package is therefore to be extended for 12 months. This will allow further work to be carried out on the development of additional functional requirements to meet all stakeholder requirements and adhere to Welsh Government guidance policies within the contract period. A competitive tender exercise will be undertaken before the expiry of this agreement in March 2023 which will also reflect the development of the additional functional requirements required to be undertaken.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-115589
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115589
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£57,250 Under £100K

Notice Dates

Publication Date
4 Jan 20233 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Sep 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
Contact Name
Not specified
Contact Email
leanne.miles@wales.nhs.uk, nwsspprocurement.medicalteam@wales.nhs.uk
Contact Phone
+44 2920903700, +44 2921836454

Buyer Location

Locality
CARDIFF
Postcode
CF14 4TT
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales

Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

KAINOS SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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