Notice Information
Notice Title
Customer Service Excellence 'Tone of Voice' training
Notice Description
Natural Resources Wales wish to engage a supplier to develop and deliver bespoke training to equip customer facing colleagues with skills and tools to deliver excellent customer service across a breadth of customer facing roles. Suppliers are invited to quote for part or all elements of design and delivery of a programme of learning.Please see ITT for more detail
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-116849
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116849
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- S2W Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80500000 - Training services
80510000 - Specialist training services
80511000 - Staff training services
80532000 - Management training services
80570000 - Personal development training services
80580000 - Provision of language courses
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Oct 20223 years ago
- Submission Deadline
- 1 Feb 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 7 Mar 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NATURAL RESOURCES WALES
- Contact Name
- Anthony Gravell, Keith Edwards
- Contact Email
- anthony.gravell@naturalresourceswales.gov.uk, procurement.enquiries@cyfoethnaturiolcymru.gov.uk
- Contact Phone
- +44 3000653000, +44 3000654079
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF24 0TP
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- Not specified
-
- Local Authority
- Cardiff
- Electoral Ward
- Plasnewydd
- Westminster Constituency
- Cardiff East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-kuma6s-116849-2022-10-07T10:55:40Z",
"date": "2022-10-07T10:55:40Z",
"ocid": "ocds-kuma6s-116849",
"initiationType": "tender",
"parties": [
{
"id": "org-16",
"name": "Natural Resources Wales",
"address": {
"streetAddress": "Ty Cambria House, 29 Newport Road,",
"locality": "Cardiff",
"postalCode": "CF24 0TP"
},
"contactPoint": {
"name": "Anthony Gravell",
"email": "anthony.gravell@naturalresourceswales.gov.uk",
"telephone": "+44 3000653000",
"url": "http://naturalresourceswales.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "BODY_PUBLIC",
"description": "Body governed by public law",
"scheme": "TED_CA_TYPE"
}
]
}
},
{
"id": "org-102",
"name": "Natural Resources Wales",
"address": {
"streetAddress": "Procurement, Ty Cambria House, 29 Newport Road,",
"locality": "Cardiff",
"postalCode": "CF24 0TP"
},
"contactPoint": {
"name": "Keith Edwards",
"email": "procurement.enquiries@cyfoethnaturiolcymru.gov.uk",
"telephone": "+44 3000654079",
"url": "http://naturalresourceswales.gov.uk"
},
"roles": [
"buyer"
]
},
{
"id": "org-121",
"name": "Eliesha Training",
"address": {
"streetAddress": "21B Sophia House, 28 Cathedral Road ,",
"locality": "Cardiff",
"postalCode": "CF119LJ"
},
"contactPoint": {
"url": "https://www.eliesha.com"
},
"roles": [
"supplier"
]
}
],
"buyer": {
"name": "Natural Resources Wales",
"id": "org-102"
},
"tender": {
"id": "ocds-kuma6s-116849-tender-125286",
"title": "Customer Service Excellence 'Tone of Voice' training",
"description": "Natural Resources Wales wish to engage a supplier to develop and deliver bespoke training to equip customer facing colleagues with skills and tools to deliver excellent customer service across a breadth of customer facing roles. Suppliers are invited to quote for part or all elements of design and delivery of a programme of learning.Please see ITT for more detail",
"procurementMethod": "open",
"mainProcurementCategory": "services",
"submissionMethodDetails": "https://etenderwales.bravosolution.co.uk/home.html",
"tenderPeriod": {
"endDate": "2022-02-01T15:00:00Z"
},
"awardPeriod": {
"endDate": "2022-02-21T00:00:00Z"
},
"communication": {
"atypicalToolUrl": "https://etenderwales.bravosolution.co.uk/home.html"
},
"additionalClassifications": [
{
"id": "80500000",
"description": "Training services",
"scheme": "CPV"
},
{
"id": "80510000",
"description": "Specialist training services",
"scheme": "CPV"
},
{
"id": "80511000",
"description": "Staff training services",
"scheme": "CPV"
},
{
"id": "80532000",
"description": "Management training services",
"scheme": "CPV"
},
{
"id": "80570000",
"description": "Personal development training services",
"scheme": "CPV"
},
{
"id": "80580000",
"description": "Provision of language courses",
"scheme": "CPV"
}
]
},
"noticetype": "S2W Notice - Website Contract Award Notice",
"awards": [
{
"id": "ocds-kuma6s-116849-award-125286-96",
"suppliers": [
{
"id": "org-121",
"name": "Eliesha Training"
}
],
"items": [
{
"id": "ocds-kuma6s-116849-awarditem-125286-96"
}
]
}
],
"contracts": [
{
"id": "ocds-kuma6s-116849-award-125286-96",
"awardID": "ocds-kuma6s-116849-award-125286-96",
"status": "active",
"dateSigned": "2022-03-07T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "ocds-kuma6s-116849-bidsstatistic-125286-96",
"measure": "bids",
"value": 2
}
]
}
}