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The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution

Caerphilly County Borough Council

This public procurement record has 2 releases in its history.

Award

20 Feb 2023 at 00:00

OJEU - F3 - Contract Award Notice
Tender

29 Mar 2022 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Caerphilly County Borough Council has awarded a contract for "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution" from 20 February 2023 to 19 February 2026. The procurement stage is complete, and the contract value is £131,565.60. The council is from the UK and operates in the general public services industry category. The procurement method used was an open procedure.

This tender provides an opportunity for businesses to offer services related to service desk solutions. Companies specialised in IT services and support would be well-suited to compete for this contract. Businesses should take note of the closing date for project completion and ensure to register interest via the Proactis Portal System for e-tender submission. The award criteria focus on quality and price, with potential for additional purchases and licences during the contract period.

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Notice Information

Notice Title

The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution

Notice Description

The Council has awarded a contract for the Supply, Implementation, Licenses and ongoing Support and Maintenance from 20 February 2023 to 19 February 2026 with the option to extend for a further period of up to 36 months renewable on an annual basis. This is not a call for competition

Lot Information

Lot 1

The Supply, Implementation, Licences and ongoing support & maintenance of a Help desk Solution

Options: Additional purchases and licences relating to the the system maybe required as part of the contract and the council reserves the right to purchase these as part of the contract if required

Renewal: The contact will be renewed prior to its expiry date and renewed or extended

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-120007
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=120007
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72253000 - Helpdesk and support services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£131,565 £100K-£500K

Notice Dates

Publication Date
20 Feb 20233 years ago
Submission Deadline
28 Apr 2022Expired
Future Notice Date
Not specified
Award Date
20 Feb 20233 years ago
Contract Period
4 Jul 2022 - 3 Jul 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Caerphilly County Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
Not specified
Local Authority
Caerphilly
Electoral Ward
Ystrad Mynach
Westminster Constituency
Caerphilly

Supplier Information

Number of Suppliers
1
Supplier Name

Hornbill Service Management

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR393201
    The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution - The Council's existing Service Desk solution has been in place for 3.5 years and has provided an adequate service to our users. Due to strategic changes and an increasingly agile workforce, the council is seeking a cloud-based approach in order to provide an improved level of service to all users at all times and improve the overall experience of the user. We require in total 70 technical analyst licenses, The Council reserves the right to purchase additional individual or multiple licenses.
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=FEB428385
    The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution - The Council has awarded a contract for the Supply, Implementation, Licenses and ongoing Support and Maintenance from 20 February 2023 to 19 February 2026 with the option to extend for a further period of up to 36 months renewable on an annual basis. This is not a call for competition

Open Contracting Data Standard (OCDS)

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