Award

Building and embedding our community management approach

SOCIAL CARE WALES

This public procurement record has 2 releases in its history.

Award

13 Oct 2023 at 00:00

Tender

12 Sep 2022 at 00:00

Summary of the contracting process

Social Care Wales, a Welsh Government Sponsored Body based in Cardiff, UK, has completed a tender process for the project titled "Building and embedding our community management approach." The procurement stage was an open procedure and the contract has been awarded to Basis Ltd with a contract value of £180,810 signed on December 22, 2022. The project involves establishing communities, developing community managers, and creating assets to support social care innovation and data. The main procurement category is services, and the delivery location is primarily virtual.

This tender by Social Care Wales presents an opportunity for businesses, particularly small and medium enterprises (SMEs), to contribute expertise in conducting user research, providing coaching and mentoring, analysing community metrics, and developing impact measures for thriving communities. Businesses well-suited to compete are those experienced in community management, data analysis, and workforce development within the social work and social care sector. The tender aims to create a network of established communities with a diverse range of professionals involved in driving social care innovation.

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Notice Title

Building and embedding our community management approach

Notice Description

in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)

Lot Information

Lot 1

Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.

Renewal: The initial contract will run until 31 March 2023 with the option to extend for an additional two years to a maximum expiry date of 31 March 2025. A break clause will be inserted at the end of each year (31 March 2023 and 31 March 2024) which Social Care Wales reserves the right to not enact.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-124640
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124640
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services


CPV Codes

73000000 - Research and development services and related consultancy services

73110000 - Research services

73200000 - Research and development consultancy services

73220000 - Development consultancy services

79315000 - Social research services

79998000 - Coaching services

80000000 - Education and training services

80400000 - Adult and other education services

Notice Value(s)

Tender Value
£185,000 £100K-£500K
Lots Value
£185,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£180,810 £100K-£500K

Notice Dates

Publication Date
13 Oct 20232 years ago
Submission Deadline
5 Oct 2022Expired
Future Notice Date
Not specified
Award Date
22 Dec 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SOCIAL CARE WALES
Contact Name
Lowri Sian Cousins
Contact Email
lowri.cousins@socialcare.wales, procurement@socialcare.wales
Contact Phone
+44 3003033444

Buyer Location

Locality
CARDIFF
Postcode
CF10 1EW
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales

Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

BASIS

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=1
    12th September 2022 - Manylion a ddisgrifiad y gwaith a'r gofynion
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=2
    12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=3
    12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=4
    12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=7
    12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=8
    12th September 2022 - Details and description on requirements of the work
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=9
    12th September 2022 - Response document for suppliers to fill and return
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=10
    12th September 2022 - Response document for suppliers to fill and return
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=11
    12th September 2022 - Response document for suppliers to fill and return
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=14
    12th September 2022 - Response document for suppliers to fill and return
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=SEP411290
    Building and embedding our community management approach - in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT453490
    Building and embedding our community management approach - in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)

Open Contracting Data Standard (OCDS)

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                "description": "Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.",
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