Notice Information
Notice Title
Building and embedding our community management approach
Notice Description
in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)
Lot Information
Lot 1
Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.
Renewal: The initial contract will run until 31 March 2023 with the option to extend for an additional two years to a maximum expiry date of 31 March 2025. A break clause will be inserted at the end of each year (31 March 2023 and 31 March 2024) which Social Care Wales reserves the right to not enact.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-124640
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=124640
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
80 - Education and training services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
73110000 - Research services
73200000 - Research and development consultancy services
73220000 - Development consultancy services
79315000 - Social research services
79998000 - Coaching services
80000000 - Education and training services
80400000 - Adult and other education services
Notice Value(s)
- Tender Value
- £185,000 £100K-£500K
- Lots Value
- £185,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £180,810 £100K-£500K
Notice Dates
- Publication Date
- 13 Oct 20232 years ago
- Submission Deadline
- 5 Oct 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Dec 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SOCIAL CARE WALES
- Contact Name
- Lowri Sian Cousins
- Contact Email
- lowri.cousins@socialcare.wales, procurement@socialcare.wales
- Contact Phone
- +44 3003033444
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF10 1EW
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLL Wales
-
- Local Authority
- Cardiff
- Electoral Ward
- Cathays
- Westminster Constituency
- Cardiff South and Penarth
Further Information
Notice Documents
-
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=1
12th September 2022 - Manylion a ddisgrifiad y gwaith a'r gofynion -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=2
12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=3
12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=4
12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=5
12th September 2022 - Atodiad 4 - gwybodaeth ar ein llais -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=6
12th September 2022 - Atodiad 5 - gwybodaeth ar ein brand -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=7
12th September 2022 - Dogfen ymateb am gyflenwyr i lenwi a ddychwelyd yn nol -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=8
12th September 2022 - Details and description on requirements of the work -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=9
12th September 2022 - Response document for suppliers to fill and return -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=10
12th September 2022 - Response document for suppliers to fill and return -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=11
12th September 2022 - Response document for suppliers to fill and return -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=12
12th September 2022 - Appendix 4 - information on our voice -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=13
12th September 2022 - Appendix 5 - Information on our brand -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP411290&idx=14
12th September 2022 - Response document for suppliers to fill and return -
https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=SEP411290
Building and embedding our community management approach - in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience) -
https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT453490
Building and embedding our community management approach - in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
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"title": "Building and embedding our community management approach",
"description": "in 2021/22 we worked with a supplier to help us develop our approach to community management and launch the Evidence Community on a digital platform. This brought about a step change in how we view communities and our role in supporting and enabling them. The supplier worked with us to develop guidance on when and how to establish a community of practice. We have additional communities planned that will underpin our support for social care innovation and data. To help us further build and embed our community management approach we are looking for an expert supplier who will: - support us to conduct user research to develop the purpose and scope of additional communities - provide coaching and mentoring to develop our community managers and the communities we establish - coach and support other Social Care Wales staff to develop skills in meaningful engagement with community members (this will include a range of staff who won't be community managers but will contribute to running communities and embedding the approach across the organisation) - provide us with insight and analysis of running a community, and ongoing resource and skills requirements - provide regular overviews and analysis of metrics and emergent themes - develop impact/success measures for the community - develop guidance for maintaining thriving communities - support us to expand community management to incorporate data, improvement, and workforce development teams, building communities around themes most meaningful to people working in social work and social care. Project deliverables include: - a range of established communities, each with a clear purpose - a team of community managers equipped with the skills to establish, maintain and grow communities - a directory of assets including: >playbook on maintaining thriving digital communities >guidance on metrics analysis >sprint review slide decks (outlining the journey, completed work, risks and mitigations) >sprint retro boards (with synthesised analysis of blockers and enablers that help us understand how we work best as a team) >tools for content flow and tracking >guidance on skills building for the community manager role (including workshop outlines, exercises, indicative reading and practical experience)",
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"description": "Who the users are and what they need to do: We are using Digital Place for Communities, which enables us to host our Evidence Community on a closed platform. We will use the same platform to support our Innovation, Data and theme-based communities. These digitally-enabled communities include practitioners, decision-makers, researchers, partners who offer support to innovate, and individuals who work within or access social care. As someone working in social care, I want to be part of communities that help me: - find research and share examples of good evidence enriched practice - find and share new and promising ways of working - find and share data, and approaches to using data - think creatively about how to best support people - collaborate with other practitioners, researchers and people supporting innovation. As someone leading in social care, I want to be part of communities that help me: - find and share evidence and new ways of working that can inform the planning, organising and commissioning of services - network with researchers and colleagues to find and share evidence enriched policies, approaches and innovation - develop a learning culture that nurtures leadership and learning at all levels. As someone researching social care, I want to be part of communities that help me: - share emergent themes and findings - collaborate with others to inform future activity, ensuring it's relevant, applicable, practice informed and giving it greater impact. As someone working in Social Care Wales, I want to: - support communities to find, share and collaborate around social care research, data and innovation - understand the priorities and specific needs of communities so I can tailor support effectively.. There is a budget of 100,000 GBP for year one of the contract, 50,000 GBP for year two of the contract and 35,000 GBP for year three of the contract pending approval of contract extension(s). All costs are inclusive of VAT.",
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