Award

ICT helpdesk services, technical support and other related services in a co-managed environment

AWEN CULTURAL TRUST

This public procurement record has 2 releases in its history.

Award

20 Jun 2023 at 15:25

S2W Notice - Website Contract Award Notice
Tender

08 Feb 2023 at 13:05

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

The Awen Cultural Trust based in Bridgend is looking to procure ICT helpdesk services, technical support, and related services in a co-managed environment. The procurement stage is at the award phase with Glo-Networks winning the contract. The contract was signed on the 20th of June 2023.

This tender for ICT services offers an opportunity for MSPs and similar organisations experienced in ICT support to compete. The services required include remote helpdesk support, 2nd and 3rd line technical support, and project work. Businesses in the IT services sector, particularly those specialising in consulting, software development, and support, are well-suited to participate in this opportunity.

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Notice Information

Notice Title

ICT helpdesk services, technical support and other related services in a co-managed environment

Notice Description

We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.The key service requirements include (for full details please refer to ITT):* A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.* Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-128965
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=128965
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jun 20232 years ago
Submission Deadline
3 Mar 2023Expired
Future Notice Date
Not specified
Award Date
20 Jun 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AWEN CULTURAL TRUST
Contact Name
Christopher Britton, Mark Phillips
Contact Email
mark.phillips@awen-wales.com
Contact Phone
+44 1656754825

Buyer Location

Locality
BRIDGEND
Postcode
CF32 8UU
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Bridgend
Electoral Ward
Garw Valley
Westminster Constituency
Rhondda and Ogmore

Supplier Information

Number of Suppliers
1
Supplier Name

GLO-NETWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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