Award

The Supply and Implementation of a Caerphilly County Borough Council Corporate Digital Platform

CAERPHILLY COUNTY BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Award

09 Oct 2024 at 00:00

Tender

01 Jun 2023 at 00:00

Summary of the contracting process

Caerphilly County Borough Council has completed the procurement process for the Supply and Implementation of a Corporate Digital Platform. The tender, categorized under General Public Services and classified as goods, was awarded to GOSS Interactive Limited following a selective competitive procedure with negotiation. The contract, valued at £427,425, commenced on 16th September 2024 and spans five years with an option to extend for sixty months. The project's delivery location is within the Council's jurisdiction, specifically in the UKL16 region. This tender is significant as it involves replacing existing disparate systems with a centralized digital platform to manage website content, electronic forms, workflow, system integration, customer relationship management, and mobile worker functionalities.

This tender presents substantial opportunities for businesses specializing in digital platform solutions that can integrate multiple functionalities into a unified system. Companies with expertise in website content management, electronic forms, business process flow, system integration, customer relationship management, and mobile workforce support are particularly well-suited to compete for similar future contracts. For these businesses, the chance to work with local authorities and provide large-scale digital solutions can lead to sustained growth and new market opportunities. Being successful in such a significant procurement process not only provides financial rewards but also enhances the company's portfolio and reputation in delivering comprehensive digital transformation projects for public sector clients.

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Notice Title

The Supply and Implementation of a Caerphilly County Borough Council Corporate Digital Platform

Notice Description

Caerphilly County Borough Council have awarded the contract for the Supply and Implementation of a Corporate Digital Platform to GOSS Interactive for a period of five years with the option to extend for a further sixty months following an open tender procedure.

Lot Information

Lot 1

Caerphilly County Borough Council have awarded the contract for the Supply and Implementation of a Corporate Digital Platform to GOSS Interactive for a period of five years with the option to extend for a further sixty months.

Renewal: The contract will have an option to extend for up to a further period of sixty (60) months

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-130732
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=130732
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£427,425 £100K-£500K

Notice Dates

Publication Date
9 Oct 20241 years ago
Submission Deadline
4 Jul 2023Expired
Future Notice Date
Not specified
Award Date
16 Sep 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CAERPHILLY COUNTY BOROUGH COUNCIL
Contact Name
Joshua Baker, Rhys James
Contact Email
bakerj3@caerphilly.gov.uk, jamesrm1@caerphilly.gov.uk
Contact Phone
+44 1443863061, +44 1443863062

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
Not specified

Local Authority
Caerphilly
Electoral Ward
Ystrad Mynach
Westminster Constituency
Caerphilly

Supplier Information

Number of Suppliers
1
Supplier Name

GOSS INTERACTIVE

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUN439279
    Supply & Implementation of a Caerphilly CBC Corporate Digital Platform - Caerphilly County Borough Council are seeking expressions of interest from suitably qualified organisations to work has a partner in Supplying and Implementing a new Corporate Digital Platform into the Authority. The Council has identified six (6) key areas of functionality that are an essential requirement for this procurement and the successful provider must be capable of providing all six (6) of these areas within their own platform. The Council will not consider any bids that cannot provide all six (6) of the key areas of functionality on their own platform and any bids received that fail to meet this requirement, will be considered non-compliant and excluded from the process. The six (6) key areas of functionality required are as follows: Website Content Management - The suppliers platform must be capable of managing the Council's corporate website and be the touchpoint for customers accessing services online. The new platform will replace the use of the existing third party Content Management System currently in place in the Council. Electronic Forms - The suppliers platform must be capable of building online forms to capture service requests from customers. These forms will be accessible through the Council's Corporate Website and the Customer Relationship/Contact Management interface supplied as part of the solution. The new platform will replace several existing third party and in-house solutions for building online forms. Workflow/Business Process Flow and Case Management - The suppliers platform must be capable of providing the Council with the ability to control the flow of service request information through its lifecycle. This will include delivery to back-office staff and systems. System Integration - The suppliers platform must be capable of providing the Council with the ability to feed information, in both directions, between the solution and other third-party/in-house systems and data sources. Customer Relationship/Contact Management - The suppliers platform must be capable of providing an interface for use by customer advisors when assisting customers contacting the Council with a service request or service request query. The new platform will replace the existing in-house solution. Mobile Worker - The suppliers platform must be capable of providing the Council with the ability for workers in the field to receive and action service requests via their mobile device.
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT492226
    The Supply and Implementation of a Caerphilly County Borough Council Corporate Digital Platform - Caerphilly County Borough Council have awarded the contract for the Supply and Implementation of a Corporate Digital Platform to GOSS Interactive for a period of five years with the option to extend for a further sixty months following an open tender procedure.

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