Award

Customer Support Helpdesk Software

MID AND WEST WALES FIRE AND RESCUE AUTHORITY

This public procurement record has 1 release in its history.

Summary of the contracting process

The Mid and West Wales Fire and Rescue Authority has awarded a contract for Customer Support Helpdesk Software via the G-Cloud 13 framework agreement RM1557.13. This procurement falls under the services category and was completed on 24th April 2023. Deskpro Ltd from London has been awarded the contract.

This tender process by the Mid and West Wales Fire and Rescue Authority provides an opportunity for businesses specialising in helpdesk and support services as well as software supply services to grow their operations. Interested companies should be prepared to compete in the service industry and have the capacity to deliver customer support solutions effectively.

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Notice Title

Customer Support Helpdesk Software

Notice Description

Award of Customer Support Helpdesk Software via the G-Cloud 13 framework agreement RM1557.13

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-131176
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131176
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253000 - Helpdesk and support services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 May 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Apr 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
MID AND WEST WALES FIRE AND RESCUE AUTHORITY
Contact Name
David Williams
Contact Email
Not specified
Contact Phone
+44 3706060699

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 1SP
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
Not specified

Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

DESKPRO

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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