Award

Victim Satisfaction Survey

NORTH WALES POLICE

This public procurement record has 2 releases in its history.

Summary of the contracting process

The North Wales Police have awarded a contract for the provision of a "Victim Satisfaction Survey" to Opinion Research Services Ltd. This services procurement opportunity falls under the main procurement category of services, specifically survey services and customer satisfaction surveys. The contract was signed on August 7, 2023, with a bid value of 1. The deadline for responses was June 16, 2023. The location of the buying organisation is Force Headquarters, Glan-y-Don, Colwyn Bay, LL29 8AW.

This tender opportunity for the "Victim Satisfaction Survey" by the North Wales Police presents a chance for businesses offering survey services to compete. Companies with experience in undertaking bilingual surveys in Welsh and English, focusing on customer satisfaction, are well-suited for this opportunity. The procurement method for this tender was open, and the award period ended on June 30, 2023, creating a potential two-year contractual engagement.

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Notice Title

Victim Satisfaction Survey

Notice Description

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below.Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr CyhoeddusMae Heddlu Gogledd Cymru ynghyd a'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd a holiaduron dioddefwyr.Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu.Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd.Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHTDylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system.Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-131793
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131793
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79311000 - Survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20232 years ago
Submission Deadline
16 Jun 2023Expired
Future Notice Date
Not specified
Award Date
7 Aug 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORTH WALES POLICE
Contact Name
Legal Department
Contact Email
Not specified
Contact Phone
+44 1492804248

Buyer Location

Locality
COLWYN BAY
Postcode
LL29 8AW
Post Town
Llandudno
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
Not specified

Local Authority
Conwy
Electoral Ward
Glyn
Westminster Constituency
Clwyd North

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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