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Enquiry Management, Conversion & Admissions Services

University of South Wales

This public procurement record has 2 releases in its history.

TenderUpdate

12 Jul 2023 at 01:00

OJEU - F14 - Corrigendum
Tender

19 Jun 2023 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The University of South Wales is seeking services for "Enquiry Management, Conversion & Admissions Services." This procurement process aims to optimise and manage enquiries from UK and international prospective students, improve conversion rates, and streamline admissions processing. The University anticipates heavy usage during key recruitment periods and aims to have all activities operational by early October 2023. The procurement stage is currently active, with a tender period ending on July 20, 2023.

This tender presents opportunities for businesses offering services related to enquiry management, conversion, and admissions processing. Companies with expertise in handling large volumes of enquiries, applications, and offer conversions within the education sector would be well-suited to compete. The University of South Wales is open to bids for individual lots or bundled bids encompassing both services. Suppliers are encouraged to demonstrate the commercial benefits and opportunities of being awarded both lots in their submissions.

How relevant is this notice?

Notice Information

Notice Title

Enquiry Management, Conversion & Admissions Services

Notice Description

Lot 1: The supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023. Lot 2: The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this. Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.

Lot Information

Enquiry Management - UK and International

The supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023.

Options: option to extend this contract for a further 12-month period

Renewal: option to extend this contract for a further 12-month period

Admissions services

The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this. Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.

Options: option to extend this contract for a further 12-month period

Renewal: option to extend this contract for a further 12-month period

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-132480
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132480
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F14 - Corrigendum
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75121000 - Administrative educational services

Notice Value(s)

Tender Value
£1,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jul 20233 years ago
Submission Deadline
20 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of South Wales
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 1DL
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL Wales
Local Authority
Rhondda Cynon Taf
Electoral Ward
Treforest
Westminster Constituency
Pontypridd

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=1
    19th June 2023 - ITT
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=2
    19th June 2023 - GDPR
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=3
    19th June 2023 - IT security
  • https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN441329&idx=4
    19th June 2023 - IT security
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUN441329
    Enquiry Management, Conversion & Admissions Services - Lot 1: The supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023. Lot 2: The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this. Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.

Open Contracting Data Standard (OCDS)

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