Award

Oracle Fusion Support

CITY & COUNTY OF SWANSEA

This public procurement record has 2 releases in its history.

Award

09 Nov 2023 at 00:00

Tender

11 Jul 2023 at 00:00

Summary of the contracting process

The City & County of Swansea has awarded a contract for Oracle Fusion Support to de Novo Solutions. The procurement process was initiated on November 9, 2023, with an award status. The contract value is £3,000,000 GBP. The procurement method used was an open procedure for services. The location of the tender is Swansea, UK. The buying organisation is the City & County of Swansea, and key dates include the contract award on November 1, 2023.

The procurement of Oracle Fusion Support by the City & County of Swansea presents a growth opportunity for businesses, especially those providing technical and functional support services. Suitable businesses include SMEs with expertise in Oracle support services. The procurement stage is complete, with the contract awarded to de Novo Solutions. Businesses interested in similar opportunities should monitor the City & County of Swansea's procurement website for future tenders in the services category.

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Notice Title

Oracle Fusion Support

Notice Description

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

Lot Information

Lot 1

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Renewal: Up to 48 month extension option

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-132945
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72212781 - System management software development services

72250000 - System and support services

72253000 - Helpdesk and support services

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,000,000 £1M-£10M

Notice Dates

Publication Date
9 Nov 20232 years ago
Submission Deadline
11 Aug 2023Expired
Future Notice Date
Not specified
Award Date
1 Nov 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CITY & COUNTY OF SWANSEA
Contact Name
Not specified
Contact Email
procurement@swansea.gov.uk
Contact Phone
+44 1792000000, +44 1792637242

Buyer Location

Locality
SWANSEA
Postcode
SA1 3SN
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL18 Swansea

Local Authority
Swansea
Electoral Ward
Waterfront
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

DE NOVO SOLUTIONS

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUL443498
    Oracle Fusion Support - Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV456626
    Oracle Fusion Support - Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

Open Contracting Data Standard (OCDS)

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