Award

HDD-DCO-23-68 Freshservice Licences

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES

  • Contract Timeline

    Publication Date

    19th April 2024 16:27:26 PM

  • Contract Summary

    Hywel Dda Health Board ("HDUHB") has awarded a contract for the provision of Freshservice licences across the Health Board. This contract is a renewal to provide the Digital Services team with access to their Information Technology Service Management (ITSM) toolset platform. The requirement is utilised to actively manage all the Health Boards Information Technology (IT) operations including service desk, incidents and asset management. The platform is essential for the Digital Service team to ensure compliance with normal industry practice and without they will have no system to manage their IT operations including managing calls, resolving incidents and managing IT assess and infrastructure. This would significantly impact the digital service provision within the Health Board.The Shared Business Services ("SBS") Digital Workplace Solutions framework agreement (SBS/19/AB/WAB/9411) Provides a compliant route to market for the procurement of full end-to-end IT solutions, and individual elements of IT solutions. The digital framework can ensure delivery of effective consumer-oriented technologies that meet your requirements across a range of IT infrastructure areas.

  • Contract Details

    Open Contracting ID

    ocds-kuma6s-140853

    Publication Source

    Sell2Wales

    Procurement Stage

    Award

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Goods

    Tender Suitability

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    48213000
    48218000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES

    Buyer Name

    Josh Wood

    Buyer Email

    josh.wood@wales.nhs.uk

    Buyer Phone

    +44 1633831530

    Buyer Address

    Hywel Dda Procurement Team, Ty Gorwel, St Davids Business Park,

    Carmarthen

    SA31 3BB

  • Awarded Supplier(s)

    Supplier Name(s)

    TET LTD