Award

Service Desk IT Service Management Software

LLYWODRAETH CYMRU / WELSH GOVERNMENT

This public procurement record has 1 release in its history.

Award

01 Jul 2024 at 16:14

S2W Notice - Website Contract Award Notice
Summary of the contracting process

The Welsh Government, represented by Llywodraeth Cymru, has awarded a contract for Service Desk IT Service Management Software. The procurement process was initiated as a tender and was successfully awarded to Freshworks. The contract is valued at £27,360 GBP. The location of the buying organisation is in Cathays Park, Cardiff. The main procurement category is services related to contact management and database software packages.

This tender presents an opportunity for IT service providers specialising in helpdesk management software to engage in business with the Welsh Government. The procurement stage has reached the award phase, indicating a closed process. Businesses interested in providing IT service management solutions would find this tender suitable for growth opportunities. The awarded contract signifies active engagement between the Welsh Government and Freshworks, providing a clear pathway for successful business collaborations in the IT services sector.

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Notice Information

Notice Title

Service Desk IT Service Management Software

Notice Description

IT service management software to assist helpdesk management for Hwb.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-142627
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142627
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48333000 - Contact management software package

48611000 - Database software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£27,360 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jul 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jul 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LLYWODRAETH CYMRU / WELSH GOVERNMENT
Contact Name
ICT Procurement
Contact Email
Not specified
Contact Phone
+44 3000257095

Buyer Location

Locality
CAERDYDD / CARDIFF
Postcode
CF10 3NQ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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