Award

Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

NEATH PORT TALBOT COUNTY BOROUGH COUNCIL

This public procurement record has 3 releases in its history.

Summary of the contracting process

Neath Port Talbot County Borough Council has completed the tendering process and awarded the contract for the provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area. The call monitoring service, with an estimated value of £836,000, was awarded to Galw Gofal and aligns under the General public services industry category. The procurement employed an open procedure, and the contract was signed on 27 January 2025. The Call Monitoring Service supports around 2400 subscribers in the region UKL17 and is intended to function seamlessly with the Mobile Response Service, ensuring comprehensive community support in non-medical emergencies. The awarded contract runs for four years, with an option to extend up to an additional 24 months based on performance.

This procurement offers a significant growth opportunity for businesses specialising in technology-enabled care, call monitoring, and emergency response services. Companies with expertise in providing comprehensive care and support for vulnerable populations, including older individuals, those with physical impairments or cognitive difficulties, and those at risk of falling, will find substantial opportunities within this tender. The open procurement method and the potential for extension provide a stable long-term partnership with the council, promoting business expansion and service innovation.

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Notice Title

Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

Notice Description

See description of procurement

Lot Information

Call Monitoring Service

Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer. The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot. The Council has been informed there are no TUPE implications for this Lot. The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services. Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who: * is becoming increasingly frail * is at risk of falling * is struggling to cope at home, and may be regularly admitted to A&E/hospital * needs support when dealing with risks in the home such as fire or flood * has sensory or physical impairment * has special needs such as learning difficulties * has cognitive difficulties such as failing memory * is an informal or formal carer Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.

Mobile Response Service

Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-142707
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=142707
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
OJEU - F21 - Social And other Specific Services (Public Contracts)
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

75200000 - Provision of services to the community

85000000 - Health and social work services

85323000 - Community health services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£836,000 £500K-£1M

Notice Dates

Publication Date
25 Feb 202512 months ago
Submission Deadline
25 Nov 2024Expired
Future Notice Date
12 Sep 2024Expired
Award Date
27 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Unsuccessful
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NEATH PORT TALBOT COUNTY BOROUGH COUNCIL
Contact Name
Bianca Aprea-Mugford, Wayne Thomas
Contact Email
ccu@npt.gov.uk, w.thomas3@npt.gov.uk
Contact Phone
+44 1639686350

Buyer Location

Locality
PORT TALBOT
Postcode
SA13 1PJ
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL44 Neath Port Talbot
Delivery Location
TLL17 Bridgend and Neath Port Talbot

Local Authority
Neath Port Talbot
Electoral Ward
Aberavon
Westminster Constituency
Aberafan Maesteg

Supplier Information

Number of Suppliers
1
Supplier Name

GALW GOFAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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