Provision and Implementation of an Integrated Business Solution
Description: This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023. Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business Solution. As part of its programme of change, Tai Tarian is seeking a comprehensive end-to-end solution that supports intuitive data collection, removes duplication of data, improves operational efficiency and effectiveness, retains a golden thread, enhances customer service and supports informed decision-making through full end-to-end case management, integrated workflows, automation, real-time reporting and management information. The solution must have fully documented, openly published version-controlled APIs supporting real-time, bi-directional integration with third-party systems and the Tai Tarian data platform. The solution must operate on a common (read more...)
Summary: Tai Tarian Ltd is procuring a single, integrated business solution to support its programme of organisational change. The requirement covers software and related implementation services, including licences, configuration, integration, support and maintenance. The cloud-based solution must provide end-to-end case management, workflows, automation, real-time reporting, analytics, customer and property records, and a common data model that avoids duplicated information. Functions include customer services, housing operations, asset and compliance management, property services, finance, document and records management, portals, mobile working, scheduling, artificial intelligence and digital engagement. The solution must integrate bi-directionally with third-party systems and Tai Tarian’s data platform through documented, version-controlled APIs. Delivery is for Tai Tarian’s operations in Wales, with Welsh and UK regulatory compliance required.