Notice Information
Notice Title
PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function
Notice Description
The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-143490
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143490
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- S2W Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
64214200 - Telephone switchboard services
79511000 - Telephone operator services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £45,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Jul 20257 months ago
- Submission Deadline
- 15 Aug 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Sep 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
- Contact Name
- Casey Chapman, Emma Burns
- Contact Email
- casey.chapman@wales.nhs.uk, emma.burns@wales.nhs.uk
- Contact Phone
- +44 1745366801, +44 1745366812
Buyer Location
- Locality
- ST ASAPH
- Postcode
- LL17 0JL
- Post Town
- Llandudno
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL3 North Wales
- Small Region (ITL 3)
- TLL33 Conwy and Denbighshire
- Delivery Location
- Not specified
-
- Local Authority
- Denbighshire
- Electoral Ward
- Bodelwyddan
- Westminster Constituency
- Clwyd North
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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