Award

Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) System

WELSH REVENUE AUTHORITY

This public procurement record has 2 releases in its history.

Award

02 Oct 2024 at 16:20

S2W Notice - Website Contract Award Notice
Tender

16 Aug 2024 at 14:44

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

The Welsh Revenue Authority has completed the award stage of a procurement process for the development and customisation of its Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance operational processes and customer engagement around unauthorised disposals. The contract, categorised under IT services including consulting, software development, Internet, and support, was awarded to Stable Resources Ltd. The tender process was open, and the contract was signed on 2nd October 2024. The procurement process involved four bids and was conducted under the standard terms and conditions for services of the Welsh Revenue Authority.

This tender offers significant opportunities for businesses focusing on IT services, particularly in consulting and software development. Companies specialising in CRM systems and those with experience in government projects would find this contract beneficial for business growth. Additionally, IT firms that can support and customise software solutions for enhancing operational processes are well-suited to compete in such procurements. The project not only elevates the winning firm’s portfolio but also positions them advantageously for future government contracts in the IT sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) System

Notice Description

This contract is for development and customisation of the WRA's Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance our operational processes and customer engagement around unauthorised disposals.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-143880
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143880
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£36,225 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20241 years ago
Submission Deadline
3 Sep 2024Expired
Future Notice Date
Not specified
Award Date
2 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WELSH REVENUE AUTHORITY
Contact Name
Matthew Gregory
Contact Email
Not specified
Contact Phone
+44 03000254761

Buyer Location

Locality
MERTHYR TYDFIL
Postcode
CF48 1UZ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Merthyr Tydfil
Electoral Ward
Cyfarthfa
Westminster Constituency
Merthyr Tydfil and Aberdare

Supplier Information

Number of Suppliers
1
Supplier Name

STABLE RESOURCES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-143880-2024-10-02T16:20:42Z",
    "date": "2024-10-02T16:20:42Z",
    "ocid": "ocds-kuma6s-143880",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-45",
            "name": "Welsh Revenue Authority",
            "address": {
                "streetAddress": "Welsh Government, Rhydycar Business Park,",
                "locality": "Merthyr Tydfil",
                "postalCode": "CF48 1UZ"
            },
            "contactPoint": {
                "name": "Matthew Gregory",
                "telephone": "+44 03000254761",
                "url": "http://gov.wales/funding/fiscal-reform/welsh-revenue-authority"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    }
                ]
            }
        },
        {
            "id": "org-168",
            "name": "Welsh Revenue Authority",
            "address": {
                "streetAddress": "Welsh Government, Rhydycar Business Park,",
                "locality": "Merthyr Tydfil",
                "postalCode": "CF48 1UZ"
            },
            "contactPoint": {
                "name": "Matthew Gregory",
                "telephone": "+44 03000254761",
                "url": "http://gov.wales/funding/fiscal-reform/welsh-revenue-authority"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-150",
            "name": "Stable Resources Ltd",
            "address": {
                "streetAddress": "1 Talbot Street,",
                "locality": "Pontcanna",
                "postalCode": "CF119BW"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "name": "Welsh Revenue Authority",
        "id": "org-168"
    },
    "tender": {
        "id": "ocds-kuma6s-143880-tender-144972",
        "title": "Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) System",
        "description": "This contract is for development and customisation of the WRA's Microsoft Dynamics 365 Customer Relationship Management (D365 CRM) system to enhance our operational processes and customer engagement around unauthorised disposals.",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "https://www.sell2wales.gov.wales",
        "tenderPeriod": {
            "endDate": "2024-09-03T12:00:00Z"
        },
        "eligibilityCriteria": "As per the procurement documents",
        "awardPeriod": {
            "endDate": "2024-09-20T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-143880-document-143880-AUG488291-1",
                "title": "IT and Security Questionnaire",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG488291&idx=1",
                "datePublished": "2024-08-16T14:44:26Z",
                "dateModified": "2024-08-16T14:44:26Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-143880-document-143880-AUG488291-2",
                "title": "Specification",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG488291&idx=2",
                "datePublished": "2024-08-16T14:44:27Z",
                "dateModified": "2024-08-16T14:44:27Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-143880-document-143880-AUG488291-3",
                "title": "WRA Terms and Conditions for Services",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=AUG488291&idx=3",
                "datePublished": "2024-08-16T14:44:27Z",
                "dateModified": "2024-08-16T14:44:27Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://www.sell2wales.gov.wales"
        },
        "additionalClassifications": [
            {
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "ocds-kuma6s-143880-award-144972-132",
            "value": {
                "amount": 36225,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "org-150",
                    "name": "Stable Resources Ltd"
                }
            ],
            "items": [
                {
                    "id": "ocds-kuma6s-143880-awarditem-144972-132"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "ocds-kuma6s-143880-award-144972-132",
            "awardID": "ocds-kuma6s-143880-award-144972-132",
            "status": "active",
            "dateSigned": "2024-10-02T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "ocds-kuma6s-143880-bidsstatistic-144972-132",
                "measure": "bids",
                "value": 4
            }
        ]
    }
}