Notice Information
Notice Title
Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring
Notice Description
Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.
Lot Information
Lot 1
Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.
Renewal: 2 x 12 month periods
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-145433
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
79711000 - Alarm-monitoring services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 May 20259 months ago
- Submission Deadline
- 22 Nov 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 9 May 20259 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Following conclusion of this contract or at any earlier time subject early termination of the agreement.
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WALES AND WEST HOUSING ASSOCIATION LTD
- Contact Name
- Not specified
- Contact Email
- gary.snoad-jones@wwha.co.uk
- Contact Phone
- +44 8000522526
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF14 5DU
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLL Wales
-
- Local Authority
- Cardiff
- Electoral Ward
- Llanishen
- Westminster Constituency
- Cardiff North
Further Information
Notice Documents
-
https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT493075
Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring - Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. -
https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAY511124
Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring - Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-kuma6s-145433-2025-05-09T00:00:00Z",
"date": "2025-05-09T00:00:00Z",
"ocid": "ocds-kuma6s-145433",
"initiationType": "tender",
"parties": [
{
"id": "org-23",
"name": "Wales and West Housing Association Ltd",
"identifier": {
"legalName": "Wales and West Housing Association Ltd"
},
"address": {
"streetAddress": "77 Parc Ty Glas, Llanishen",
"locality": "Cardiff",
"region": "UKL",
"postalCode": "CF14 5DU"
},
"contactPoint": {
"email": "gary.snoad-jones@wwha.co.uk",
"telephone": "+44 8000522526",
"url": "https://etenderwales.bravosolution.co.uk/home.html"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
},
{
"id": "06",
"description": "Housing and community amenities",
"scheme": "COFOG"
}
],
"url": "https://www.wwha.co.uk"
}
},
{
"id": "org-2",
"name": "High Court",
"identifier": {
"legalName": "High Court"
},
"address": {
"streetAddress": "Royal Courts of Justice, The Strand",
"locality": "London",
"postalCode": "WC2A 2LL"
},
"contactPoint": {
"telephone": "+44 2079477501"
},
"roles": [
"reviewBody",
"mediationBody"
]
},
{
"id": "org-109",
"name": "Wales and West Housing Association Ltd",
"identifier": {
"legalName": "Wales and West Housing Association Ltd"
},
"address": {
"streetAddress": "77 Parc Ty Glas, Llanishen",
"locality": "Cardiff",
"region": "UKL",
"postalCode": "CF14 5DU"
},
"contactPoint": {
"email": "gary.snoad-jones@wwha.co.uk",
"telephone": "+44 8000522526"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
},
{
"id": "06",
"description": "Housing and community amenities",
"scheme": "COFOG"
}
],
"url": "https://www.wwha.co.uk"
}
},
{
"id": "org-3",
"name": "High Court",
"identifier": {
"legalName": "High Court"
},
"address": {
"streetAddress": "Royal Courts of Justice, The Strand",
"locality": "London",
"postalCode": "WC2A 2LL"
},
"contactPoint": {
"telephone": "+44 2079477501"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"name": "Wales and West Housing Association Ltd",
"id": "org-109"
},
"tender": {
"id": "ocds-kuma6s-145433-tender-150698-itt_113589",
"title": "Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring",
"description": "Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.",
"status": "cancelled",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"id": "79512000",
"scheme": "CPV"
},
{
"id": "79711000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKL"
},
{
"region": "UKL"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"mainProcurementCategory": "services",
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://etenderwales.bravosolution.co.uk/home.html",
"tenderPeriod": {
"endDate": "2024-11-22T12:00:00Z"
},
"awardPeriod": {
"startDate": "2024-11-22T12:00:00Z"
},
"documents": [
{
"id": "OCT493075",
"documentType": "contractNotice",
"title": "Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring",
"description": "Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.",
"url": "https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT493075",
"format": "text/html"
},
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
},
{
"id": "MAY511124",
"documentType": "awardNotice",
"title": "Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring",
"description": "Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.",
"url": "https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAY511124",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"description": "Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.",
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Quality",
"description": "50"
},
{
"type": "price",
"description": "50"
}
]
},
"hasOptions": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"contractPeriod": {
"durationInDays": 720
},
"hasRenewal": true,
"renewal": {
"description": "2 x 12 month periods"
}
}
],
"bidOpening": {
"date": "2024-11-22T12:00:00Z"
},
"communication": {
"atypicalToolUrl": "https://etenderwales.bravosolution.co.uk/home.html"
},
"contractTerms": {
"hasElectronicPayment": true,
"electronicInvoicingPolicy": "allowed"
},
"coveredBy": [
"GPA"
],
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"description": "Information Commissioner's Office Data Protection Register Registration or equivalent. Telecare Services Association Membership or equivalent"
}
]
},
"submissionTerms": {
"languages": [
"en",
"cy"
],
"bidValidityPeriod": {
"durationInDays": 180
}
},
"classification": {
"id": "79510000",
"scheme": "CPV"
},
"hasRecurrence": true,
"recurrence": {
"description": "Following conclusion of this contract or at any earlier time subject early termination of the agreement."
},
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
}
},
"language": "EN",
"description": "(WA Ref:150698)",
"links": [
{
"rel": "canonical",
"href": "https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-145433"
}
],
"noticetype": "OJEU - F3 - Contract Award Notice",
"awards": [
{
"id": "ocds-kuma6s-145433-award-150698-83",
"status": "unsuccessful",
"statusDetails": "discontinued",
"relatedLots": [
"1"
]
}
],
"relatedProcesses": [
{
"id": "1",
"relationship": [
"planning"
],
"scheme": "EU-OJ",
"identifier": "2024/S 000-033974"
}
]
}