Award

Replacement Contact Centre Solution

LLYWODRAETH CYMRU / WELSH GOVERNMENT

This public procurement record has 1 release in its history.

Award

21 Nov 2024 at 08:49

S2W Notice - Website Contract Award Notice
Summary of the contracting process

The Welsh Government, located in Cardiff, has recently awarded a service contract titled "Replacement Contact Centre Solution" under the industry category of Call Centre services. This procurement process is in the Award stage as of 21 November 2024. The contract involves the replacement of the existing contact centre platform with a new solution leveraging the Welsh Government's Microsoft Teams environment. Nexus Open Systems Limited, based in Exeter, has been named the supplier, and the contract was signed on 7 November 2024. The total value of the contract is GBP 720,000.

This tender presents significant business opportunities, particularly for businesses specialising in IT services, telecommunications, and call centre operations. Firms with expertise in modernising and maintaining contact centre platforms using Microsoft Teams will find this project a lucrative endeavour. The Welsh Government's commitment to upgrading their contact centre infrastructure suggests a drive for improved public service efficiency, offering a pathway for IT service providers to establish a long-term relationship with a prominent governmental body.

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Notice Information

Notice Title

Replacement Contact Centre Solution

Notice Description

This service contract provides the planning, provision and support of a Replacement Contact Centre platform to utilise Welsh Government's Microsoft Teams environment to replace its legacy contact centre platform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-146164
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=146164
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£720,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Nov 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LLYWODRAETH CYMRU / WELSH GOVERNMENT
Contact Name
Corporate Procurement Services
Contact Email
Not specified
Contact Phone
+44 3000257095

Buyer Location

Locality
CAERDYDD / CARDIFF
Postcode
CF10 3NQ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

NEXUS OPEN SYSTEMS

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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