Award

P0216B - HDD-DCO-24-17 Freshservice Licence Renewal

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES

This public procurement record has 1 release in its history.

Award

12 Feb 2025 at 16:34

S2W Notice - Website Contract Award Notice
Summary of the contracting process

The NHS Wales Shared Services Partnership - Procurement Services has completed the award stage for the procurement process titled "P0216B - HDD-DCO-24-17 Freshservice Licence Renewal." This procurement relates to the Digital Services sector, specifically for the renewal of Freshservice licences to manage the Health Board's IT service operations, including service desk, incidents, and asset management. The procurement falls under the goods category, with the CPV classification of Operating System Enhancement Software Package. The contract, valued at £404,221.80, was signed on 19th December 2024, and the supplier is Tet Limited, headquartered in London, located at 111 Charterhouse Street, EC1M6AW. The procurement process was compliant with UK/EU legislation and was conducted via the NHS Shared Business Service (SBS) Digital Workplace Solutions framework agreement.

This tender presents vital opportunities for businesses involved in IT service management tools and digital frameworks. Companies that specialise in providing comprehensive IT solutions and managing digital service platforms would find this procurement particularly relevant. The procurement process involved a qualification stage ensuring that only the most competent providers were considered, indicating a high-value contract well-suited for companies capable of delivering advanced ITSM solutions. By successfully securing such contracts, businesses can significantly enhance their portfolio, demonstrating their ability to meet stringent compliance and service delivery standards required in the healthcare sector.

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Notice Information

Notice Title

P0216B - HDD-DCO-24-17 Freshservice Licence Renewal

Notice Description

Hywel Dda Health Board ("HDUHB") has awarded a contract for the provision of Freshservice licences across the Health Board. This contract is a renewal to provide the Digital Services team with access to their Information Technology Service Management (ITSM) toolset platform. The requirement is utilised to actively manage all the Health Boards Information Technology (IT) operations including service desk, incidents and asset management. The platform is essential for the Digital Service team to ensure compliance with normal industry practice and without it they will have no system to manage their IT operations including managing calls, resolving incidents and managing IT assess and infrastructure.The NHS Shared Business Service (SBS) Digital Workplace Solutions framework agreement (SBS/19/AB/WAB/9411) is compliant with UK/EU procurement legislation and provides a compliant route to source full end-to-end IT solutions, and individual elements of IT solutions. The digital framework can ensure delivery of effective consumer-oriented technologies that meet your requirements across a range of IT infrastructure areas. This framework includes several potential providers who have achieved inclusion on the framework following a qualification process and procurement approached the incumbent provider and one (1) supplier with links to the Welsh economy.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-148119
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148119
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48213000 - Operating system enhancement software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£404,221 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Dec 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES
Contact Name
Josh Wood
Contact Email
josh.wood@wales.nhs.uk
Contact Phone
+44 1633831530

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3BB
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
Not specified
Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

TET

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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