Award

Managed IT Support Services

FUTURE GENERATIONS COMMISSIONER FOR WALES

This public procurement record has 2 releases in its history.

Award

16 Jul 2025 at 13:33

S2W Notice - Website Contract Award Notice
Tender

22 May 2025 at 14:18

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

The Future Generations Commissioner for Wales, located in Cardiff, has awarded the Managed IT Support Services contract to Excellence IT (UK) Limited, based in Caerphilly. The contract, signed on 16 July 2025, is part of the services category within the IT industry, aiming to address ongoing support needs for the Commissioner’s office, which plays a critical role under the Well-being of Future Generations Act. The process, initiated through an open method of procurement, involved a competitive tender that closed on 25 June 2025, highlighting detailed requirements for managed IT services, including system monitoring, and disaster recovery, aimed at ensuring sustainable operations.

This procurement provides significant opportunities for businesses specialising in IT services, particularly those familiar with the Welsh Public Sector's needs, offering potential for growth in service provision and technological innovation. Companies with capabilities in bilingual service provision, system digitisation, or AI solutions would find this tender well-suited to their strengths. Additionally, the requirement for adherence to cyber accreditations and the inclusion of value-added services like team training and best practice sharing can serve as differentiators for interested firms seeking to establish themselves in the sector and expand their market footprint within Wales.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Managed IT Support Services

Notice Description

The Well-being of Future Generations Act ("The Act") was enacted in Wales 10 years ago. The Future Generations Commissioner arose out of the legislation and exists to act as a guardian for those people yet-to-be-born.The Act puts a legal duty on public bodies to ensure that decisions taken today do not cost future generations any more than it does for today's population. It requires them to think about the long-term impact of their decisions, to work better with people, communities and each other, and to prevent or reverse persistent problems such as poverty, health inequalities and climate change. The Future Generations Commissioner is there to advise, support and, if necessary, hold to account public bodies in Wales in achieving these goals.The Office of the Future Generations Commissioner ("The Office") exists to support the Commissioner in carrying out his duties.The Office's current managed IT support contract is up for re-tender.The Office requires a fully managed IT support service provider. The winning bid will need to:Essential Services* Provide a fully traceable support request/issues/action logging portal/system that is available 24/7 where users can log/email requests for IT help and support,* Ensure responses to such requests are within a reasonable timeframe,* Ensure relevant software, licenses, services, hardware and any other equipment are managed, maintained and kept up to date,* Hold and ensure the safety and recoverability of complete system back-ups taken daily,* Install software upgrades as necessary and provide guidance on when these are needed,* Monitor systems and advise of potential problems and threats,* Constantly monitor the status and availability of cloud services,* Ensure good, reliable and consistent two-way communication with our team,* Create, remove and maintain employee user accounts and permissions as necessary,* Ensure all related/in scope set-ups are compliant to achieve ongoing Cyber Essentials, Cyber Essentials Plus and IASME Levels 1 and 2 accreditations,* Assist all users with support queries as necessary,* Ensure a robust and testable/provable disaster recovery system is in place,* Fix user errors or mistakes as necessary,* Take responsibility for liaising with third-party suppliers that provide certain aspects of our IT systems (cloud providers, or other elements not in suppliers direct control),* Monitor capacity and performance and advise where/when upgrades/efficiencies are needed,* Investigate promptly any suspicious activity or unexpected software behaviour,* Install, update and manage all firewalls/virus software as necessary,* Create manage and remove mailboxes as necessary,* Provide regular systems/IT overview reports to the Office's Senior Leadership Team, ("SLT") on the performance of the system and any threats/possible issues,* Assist with and advise on disposal of equipment, when necessary,* Small pieces of ad hoc advice as they arise (for example advice if we wanted to change CRM system),* As a minimum, an office phoneline that can be called during typical office hours for assistance when needed, and* Within geographical reason, and only on occasion, be willing to travel to locations other than the managed office in Cardiff to attend staff members homes to assist with system set-ups, collection of equipment etc.Additional Services/ExperienceBidders should also provide information on any additional service/expertise they can offer, for example:* Continuous/ongoing team training offers/packages you have available,* Safe and compliant disposal of equipment themselves as part of the support package,* Any experience of working with organisations in the Welsh Public Sector,* Whilst not essential, we would be interested to hear of any services you can provide bilingually (English and Welsh),* Experience/expertise on Dynamics,* Pro-active advice, guidance or experience on digitising systems and/or utilising AI solutions, or* Any "value-added" services you may provide (sharing best practice, one-off training sessions, sharing case studies of cyber-attacks for learning etc).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-151268
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=151268
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

72 - IT services: consulting, software development, Internet and support

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jul 20257 months ago
Submission Deadline
25 Jun 2025Expired
Future Notice Date
Not specified
Award Date
16 Jul 20257 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FUTURE GENERATIONS COMMISSIONER FOR WALES
Contact Name
Sang-Jin Park
Contact Email
sang-jin.park@futuregenerations.wales
Contact Phone
+44 2921677400

Buyer Location

Locality
CARDIFF
Postcode
CF11 6BH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Grangetown
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

EXCELLENCE IT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-151268-2025-07-16T13:33:17Z",
    "date": "2025-07-16T13:33:17Z",
    "ocid": "ocds-kuma6s-151268",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-16",
            "name": "Future Generations Commissioner for Wales",
            "address": {
                "streetAddress": "Tramshed Tech, Pendyris Street,",
                "locality": "Cardiff",
                "postalCode": "CF11 6BH"
            },
            "contactPoint": {
                "name": "Sang-Jin Park",
                "email": "sang-jin.park@futuregenerations.wales",
                "telephone": "+44 2921677400",
                "url": "http://www.futuregenerations.wales"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "MINISTRY",
                        "description": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    }
                ]
            }
        },
        {
            "id": "org-89",
            "name": "Future Generations Commissioner for Wales",
            "address": {
                "streetAddress": "Tramshed Tech, Pendyris Street,",
                "locality": "Cardiff",
                "postalCode": "CF11 6BH"
            },
            "contactPoint": {
                "name": "Sang-Jin Park",
                "email": "sang-jin.park@futuregenerations.wales",
                "telephone": "+44 2921677400",
                "url": "http://www.futuregenerations.wales"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-90",
            "name": "Excellence It (Uk) Limited",
            "address": {
                "streetAddress": "Unit A, 3-4 De Clare Court 5 Sir Alfred Owen Way, Pontygwindy Industrial Estate,",
                "locality": "Caerphilly",
                "postalCode": "CF833HU"
            },
            "contactPoint": {
                "url": "http://www.excellence-it.co.uk"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "name": "Future Generations Commissioner for Wales",
        "id": "org-89"
    },
    "tender": {
        "id": "ocds-kuma6s-151268-tender-153476",
        "title": "Managed IT Support Services",
        "description": "The Well-being of Future Generations Act (\"The Act\") was enacted in Wales 10 years ago. The Future Generations Commissioner arose out of the legislation and exists to act as a guardian for those people yet-to-be-born.The Act puts a legal duty on public bodies to ensure that decisions taken today do not cost future generations any more than it does for today's population. It requires them to think about the long-term impact of their decisions, to work better with people, communities and each other, and to prevent or reverse persistent problems such as poverty, health inequalities and climate change. The Future Generations Commissioner is there to advise, support and, if necessary, hold to account public bodies in Wales in achieving these goals.The Office of the Future Generations Commissioner (\"The Office\") exists to support the Commissioner in carrying out his duties.The Office's current managed IT support contract is up for re-tender.The Office requires a fully managed IT support service provider. The winning bid will need to:Essential Services* Provide a fully traceable support request/issues/action logging portal/system that is available 24/7 where users can log/email requests for IT help and support,* Ensure responses to such requests are within a reasonable timeframe,* Ensure relevant software, licenses, services, hardware and any other equipment are managed, maintained and kept up to date,* Hold and ensure the safety and recoverability of complete system back-ups taken daily,* Install software upgrades as necessary and provide guidance on when these are needed,* Monitor systems and advise of potential problems and threats,* Constantly monitor the status and availability of cloud services,* Ensure good, reliable and consistent two-way communication with our team,* Create, remove and maintain employee user accounts and permissions as necessary,* Ensure all related/in scope set-ups are compliant to achieve ongoing Cyber Essentials, Cyber Essentials Plus and IASME Levels 1 and 2 accreditations,* Assist all users with support queries as necessary,* Ensure a robust and testable/provable disaster recovery system is in place,* Fix user errors or mistakes as necessary,* Take responsibility for liaising with third-party suppliers that provide certain aspects of our IT systems (cloud providers, or other elements not in suppliers direct control),* Monitor capacity and performance and advise where/when upgrades/efficiencies are needed,* Investigate promptly any suspicious activity or unexpected software behaviour,* Install, update and manage all firewalls/virus software as necessary,* Create manage and remove mailboxes as necessary,* Provide regular systems/IT overview reports to the Office's Senior Leadership Team, (\"SLT\") on the performance of the system and any threats/possible issues,* Assist with and advise on disposal of equipment, when necessary,* Small pieces of ad hoc advice as they arise (for example advice if we wanted to change CRM system),* As a minimum, an office phoneline that can be called during typical office hours for assistance when needed, and* Within geographical reason, and only on occasion, be willing to travel to locations other than the managed office in Cardiff to attend staff members homes to assist with system set-ups, collection of equipment etc.Additional Services/ExperienceBidders should also provide information on any additional service/expertise they can offer, for example:* Continuous/ongoing team training offers/packages you have available,* Safe and compliant disposal of equipment themselves as part of the support package,* Any experience of working with organisations in the Welsh Public Sector,* Whilst not essential, we would be interested to hear of any services you can provide bilingually (English and Welsh),* Experience/expertise on Dynamics,* Pro-active advice, guidance or experience on digitising systems and/or utilising AI solutions, or* Any \"value-added\" services you may provide (sharing best practice, one-off training sessions, sharing case studies of cyber-attacks for learning etc).",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "http://www.sell2wales.gov.wales",
        "tenderPeriod": {
            "endDate": "2025-06-25T17:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2025-07-16T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-151268-document-151268-MAY513983-1",
                "title": "Invitation to tender_Managed IT Support Services_English",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY513983&idx=1",
                "datePublished": "2025-05-22T14:18:07Z",
                "dateModified": "2025-05-22T14:18:07Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-151268-document-151268-MAY513983-2",
                "title": "Invitation to tender_Managed IT Support Services_Cymraeg",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY513983&idx=2",
                "datePublished": "2025-05-22T14:18:07Z",
                "dateModified": "2025-05-22T14:18:07Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-151268-document-151268-MAY513983-3",
                "title": "Anonymised queries received along with responses",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY513983&idx=3",
                "datePublished": "2025-06-17T10:07:08Z",
                "dateModified": "2025-06-17T10:07:08Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-151268-document-151268-MAY513983-4",
                "title": "anonymised queries received along with responses",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY513983&idx=4",
                "datePublished": "2025-06-17T10:08:15Z",
                "dateModified": "2025-06-17T10:08:15Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "communication": {
            "atypicalToolUrl": "http://www.sell2wales.gov.wales"
        },
        "additionalClassifications": [
            {
                "id": "30000000",
                "description": "Office and computing machinery, equipment and supplies except furniture and software packages",
                "scheme": "CPV"
            },
            {
                "id": "72000000",
                "description": "IT services: consulting, software development, Internet and support",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "ocds-kuma6s-151268-award-153476-72",
            "suppliers": [
                {
                    "id": "org-90",
                    "name": "Excellence It (Uk) Limited"
                }
            ],
            "items": [
                {
                    "id": "ocds-kuma6s-151268-awarditem-153476-72"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "ocds-kuma6s-151268-award-153476-72",
            "awardID": "ocds-kuma6s-151268-award-153476-72",
            "status": "active",
            "dateSigned": "2025-07-16T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "ocds-kuma6s-151268-bidsstatistic-153476-72",
                "measure": "bids",
                "value": 15
            }
        ]
    }
}