Planning

ITSM Workflow Management

DENBIGHSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

16 Jun 2025 at 15:56

S2W Notice - Website Prior Information Notice
Summary of the contracting process

Denbighshire County Council, a regional authority based in Ruthin, is currently in the planning stage of a public procurement process for an ITSM Workflow Management system. This initiative aims to explore market offerings for a potential replacement of their existing ITSM system. The procurement falls under the services category, specifically targeting software packages and information systems. The Council is seeking input from suppliers who can provide a solution that includes incident management, problem management, and several other critical IT service management functionalities. Interested parties must submit a summary of their software’s features by 30th June 2025, as the Council seeks to engage with suppliers through virtual demos.

This opportunity could significantly benefit businesses specialising in IT service management systems, particularly those offering ready-to-use, minimally configurable solutions. Companies with expertise in integrating ITSM solutions with existing device management tools like SCCM and Intune stand to gain the most from competing in this process. Participation in these initial discussions can enable businesses to align their offerings with the Council’s needs, potentially paving the way for future procurement opportunities and enhancing their client portfolio. As the Council is focused on market engagement, this process may nurture new partnerships and showcase innovative solutions, enhancing growth prospects for involved businesses.

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Notice Information

Notice Title

ITSM Workflow Management

Notice Description

Denbighshire County Council is undertaking market engagement for a new ITSM system to potentially replace our existing system.ITSM, or Information Technology Service Management, is a framework for managing IT services within an organization. It focuses on delivering IT services that meet user needs and align with business objectives. The core idea is to treat IT as a service, ensuring that the IT department is aligned with business goals and provides value to customers.The minimum requirements for the ITSM are:- Incident management- Problem management- Change management- Service request fulfilment- Self Service Portal- Business Intelligence & Reporting- Automation of repetitive functions- Customisation to customer needs and branding- Integration with existing device management solutions such as SCCM and Intune.We are seeking to understand what is currently available in the market and are inviting suppliers to provide a breakdown of the key features and functions their system provides. We also intend to invite suppliers to provide system demos, ideally over MS Teams.We are seeking a fully functional, out of the box solution that requires minimal configuration to meet our operational needs. We are not looking for a development partner.We do not guarantee that this pre-market engagement will result in a procurement exercise.If you can meet the requirements as detailed above, please send an email to procurement@denbighshire.gov.uk with a brief breakdown of the key features and functions of your software by 30th June 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-152333
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=152333
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
S2W Notice - Website Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DENBIGHSHIRE COUNTY COUNCIL
Contact Name
Lisa Rainford
Contact Email
Not specified
Contact Phone
Not specified

Buyer Location

Locality
RUTHIN
Postcode
LL15 1YN
Post Town
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
Not specified
Local Authority
Denbighshire
Electoral Ward
Ruthin
Westminster Constituency
Clwyd East

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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