Award

Supply, Installation and On-Going Support and Maintenance of Total Connect

CAERPHILLY COUNTY BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

30 Sep 2025 at 00:00

Summary of the contracting process

Caerphilly County Borough Council has completed a procurement process for the "Supply, Installation and On-Going Support and Maintenance of Total Connect" to be utilised by the Council's Housing department. This contract, valued at £1,565,218.76, was directly awarded to TotalMobile without a prior competitive tender, under the Crown Commercial Services (CCS) G Cloud 14 framework. The procurement was classified under the industry category of services, specifically for SaaS licences associated with Mobile Working, Scheduling, Order Management, and analytics, to be delivered at Penallta House, Tredomen Park, Ystrad Mynach. This award was finalised on 30th September 2025 in line with Regulation 33 of the Public Contracts Regulations 2015.

This tender offers substantial growth opportunities for large businesses focused on providing advanced digital solutions for public services. Companies with expertise in software as a service (SaaS) platforms, especially those delivering mobile working capabilities, order management systems, and data analytics, should find similar frameworks attractive for future prospects. Businesses that can demonstrate robust technical capabilities and scalability will be well-placed to engage in similar government contracts, particularly under the existing G Cloud framework. Additionally, the procurement process exemplifies how established frameworks can facilitate direct awards, allowing efficient contract execution and fostering strategic partnerships.

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Notice Title

Supply, Installation and On-Going Support and Maintenance of Total Connect

Notice Description

Supply, Installation and On-Going Support and Maintenance of Total Connect for use by the Council's Housing department. Including Mobile Working, Scheduling, Order Management & analytics.

Lot Information

Lot 1

Caerphilly CBC direct awarded a contract to Total Mobile Ltd under the Crown Commercial Services (CCS) G Cloud 14 framework for the Supply, Installation and On-Going Support and Maintenance of Total Connect. The contract includes SaaS licences for Mobile Working, Scheduling, Order Management & analytics and professional services.

Options: Caerphilly CBC reserve the right to purchase the asset management module if required during the contract period.

Procurement Information

This contract was awarded via direct call-off under a pre-established framework agreement in accordance with Regulation 33 of the Public Contracts Regulations 2015. All terms were set out in the framework and the supplier was selected without reopening competition.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-156292
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=156292
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,565,218 £1M-£10M

Notice Dates

Publication Date
30 Sep 20254 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20254 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CAERPHILLY COUNTY BOROUGH COUNCIL
Additional Buyers

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

Contact Name
Jessica Thomas, Josh Wood
Contact Email
josh.wood@wales.nhs.uk, thomaj11@caerphilly.gov.uk
Contact Phone
+44 1443863283, +44 2921501500

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL16 Gwent Valleys

Local Authority
Rhondda Cynon Taf
Electoral Ward
Taff's Well
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

TOTALMOBILE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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