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Taff Telecoms (Omnichannel) Tender

Taff Housing Association

This public procurement record has 1 release in its history.

Tender

19 Jan 2026 at 11:31

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

The Taff Housing Association is inviting tenders for an "Omnichannel Telecoms" contract aimed at enhancing its telecommunications infrastructure. This open procurement process falls under the services category, specifically IP telephone services, and is managed from their office in Canton, Cardiff. Interested parties should note the key date of 27th February 2026, which marks the submission deadline for tenders. This contract will cover a range of components, including a contact centre, softphone, DDI line management, and call recording services across approximately 12 sites. The procurement is currently in the Tender stage, with an award decision expected by 27th March 2026.

This tender represents a significant opportunity for businesses specialising in communication services, especially those experienced in delivering comprehensive telecom solutions for multi-site organisations. Companies with the relevant experience, strong financial standing, and the necessary insurance and accreditations will be well-placed to compete. It presents a chance for business growth by potentially securing a client requiring long-term telecom services and integration solutions. Suppliers who can demonstrate compliance with GDPR, business continuity provisions, and cyber security standards will stand out in this procurement process.

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Notice Information

Notice Title

Taff Telecoms (Omnichannel) Tender

Notice Description

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437. (WA Ref:160437)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-160437
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160437
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
S2W Notice - Website Invitation to Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64215000 - IP telephone services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jan 20268 months ago
Submission Deadline
27 Feb 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Taff Housing Association
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CANTON, CARDIFF
Postcode
CF5 1JD
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Canton
Westminster Constituency
Cardiff West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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