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CISCO BREAK/FIX AND LICENSING SUPPORT

Cardiff and Vale University Health Board

This public procurement record has 1 release in its history.

Award

03 Mar 2026 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The Cardiff and Vale University Health Board has successfully awarded a contract titled "CISCO BREAK/FIX AND LICENSING SUPPORT" within the health industry category, focusing on IT support services. The procurement process, using a limited method without prior competition publication, was concluded on 25 February 2026, with WHITESPIDER ENTERPRISE SERVICES LIMITED being selected as the supplier. The contract ensures the provision of Cisco hardware support and licence renewals for the infrastructure at the Wales Genomic Health Centre in Cardiff. This award follows the Health Board's need for uninterrupted support and renewals to maintain the secure, compliant network crucial for genomic services, and involves a procurement value of £162,509.78.

This procurement presents significant benefits for businesses that specialise in IT services and infrastructure management, particularly those with expertise in Cisco systems. The contract awarded to WHITESPIDER ENTERPRISE SERVICES LIMITED highlights the potential for companies with established knowledge and experience in delivering high-quality managed network solutions. While the supplier market for these specific Cisco services is limited, organisations capable of offering similar specialised support hold opportunities to grow in public sector engagements, fostering a footprint in critical healthcare infrastructure projects.

How relevant is this notice?

Notice Information

Notice Title

CISCO BREAK/FIX AND LICENSING SUPPORT

Notice Description

Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

Lot Information

Lot 1

This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.

Procurement Information

A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high-availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco-specific with a very limited supplier market, meaning re-tendering would create operational and technical risk without delivering meaningful competition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-162345
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162345
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£162,509 £100K-£500K

Notice Dates

Publication Date
3 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cardiff and Vale University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL22 Cardiff and Vale of Glamorgan
Local Authority
Cardiff
Electoral Ward
Heath
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

WHITESPIDER ENTERPRISE SERVICES LIMITED

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594118
    CISCO BREAK/FIX AND LICENSING SUPPORT - Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

Open Contracting Data Standard (OCDS)

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