Award

Mitel Software and Maintenance

CARDIFF AND VALE UNIVERSITY HEALTH BOARD

This public procurement record has 1 release in its history.

Award

05 Mar 2026 at 00:00

Summary of the contracting process

Cardiff and Vale University Health Board has successfully awarded a contract for the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system. The contract, titled "Mitel Software and Maintenance," falls under the health industry category within the UK region, specifically at the University Hospital of Wales in Cardiff. The procurement was completed using a limited method via the RM6116 Lot 4b framework. The award procedure did not require prior publication of a call for competition. Wavenet Ltd emerged as the supplier, showcasing capabilities to provide 24/7 resilient support, cybersecurity assurances, and technical expertise essential for the continuity of NHS telephony services. The contract was signed on 5th March 2026, marking a critical step in maintaining communication infrastructure that's vital for NHS operations.

This tender offers business growth opportunities for entities specialising in telecommunications infrastructure and cybersecurity solutions. Companies providing technical support for telephony systems, particularly those with expertise in managing large-scale healthcare communication needs, are well-positioned to engage in similar procurement processes. The streamlined procurement via the RM6116 Lot 4b framework enables businesses to secure such contracts efficiently, presenting a robust avenue for expanding service portfolios within the public health sector. Given the contract’s focus on delivering reliable and secure services, suppliers with a track record in quality assurance and operational excellence are encouraged to explore similar frameworks or procurement methods for potential business growth.

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Notice Title

Mitel Software and Maintenance

Notice Description

This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Lot Information

Lot 1

This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Procurement Information

The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business-critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low-risk, swift procurement process with assured value for money.

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-162479
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162479
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£24,665 Under £100K

Notice Dates

Publication Date
5 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Mar 20261 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CARDIFF AND VALE UNIVERSITY HEALTH BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL22 Cardiff and Vale of Glamorgan

Local Authority
Cardiff
Electoral Ward
Heath
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

WAVENET

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594693
    Mitel Software and Maintenance - This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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