Award

Telephony & Contact Centre Solution

ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED

This public procurement record has 2 releases in its history.

Award

30 Mar 2017 at 00:00

OJEU - F3 - Contract Award Notice
Tender

28 Nov 2016 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Argyll Community Housing Association Limited is seeking bids for their completed tender, titled "Telephony & Contact Centre Solution." This contract falls under the services category, with a focus on housing and community amenities, and is located in Helensburgh, UK. The procurement process was conducted under an open procedure. Significant dates include the contract being signed on 23rd March 2017, and the tender period, which concluded on 17th January 2017.

This contract presents a valuable opportunity for businesses in telecommunications and customer service sectors, particularly those offering contact centre solutions and integrated communication systems. Suppliers with expertise in PCI DSS compliance and familiarity with Skype for Business technologies would find this tender particularly relevant, especially given the emphasis on seamless integration and technical specifications outlined in the requirements.

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Notice Information

Notice Title

Telephony & Contact Centre Solution

Notice Description

The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution that is fully integrated with ACHA's on-premise installation of Skype for Business 2015.

Lot Information

Lot 1

The provision of a contact centre solution, PCI DSS Call recording solution, Call Reporting, and Wallboard solution that is fully integrated with an on-premise installation of Skype for Business 2015.

Renewal: Depending on supplier performance and the fit of the solution, ACHA may choose to extend the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000472689
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR278591
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32524000 - Telecommunications system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Mar 20178 years ago
Submission Deadline
17 Jan 2017Expired
Future Notice Date
Not specified
Award Date
23 Mar 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED
Contact Name
Not specified
Contact Email
chris.shaw@shawc.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LOCHGILPHEAD
Postcode
PA31 8JL
Post Town
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Argyll and Bute
Electoral Ward
Mid Argyll
Westminster Constituency
Argyll, Bute and South Lochaber

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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