Planning

Patient/Carer Online Feedback Service'

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY")

This public procurement record has 1 release in its history.

Planning

09 Dec 2016 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Common Services Agency, also known as NHS National Services Scotland, is initiating a procurement process for the 'Patient/Carer Online Feedback Service', aimed at enhancing feedback mechanisms for NHS Boards across Scotland. This planned tender falls under the services category with a budget of £200,000 and is currently in the planning stage as of 9th December 2016. Stakeholders are invited to submit requests for information by 16th January 2017, with potential service delivery locations throughout Scotland.

This contract presents an excellent opportunity for businesses specialising in IT solutions, particularly those that can provide off-the-shelf feedback systems requiring minimal development. Companies with experience in healthcare interfaces, customer feedback management, and those capable of delivering effective moderation, training, and support services for the NHS would be well-suited to take part in this procurement process. The framework established through this tender allows for flexibility as it can be utilised by any NHS Board in Scotland, thus broadening the market potential for successful bidders.

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Notice Information

Notice Title

Patient/Carer Online Feedback Service'

Notice Description

NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier framework on behalf of all NHS Boards in Scotland. This framework can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. We have provided a request for information and ask you complete and return by 16th Jan 2017. This notice is a replacement for a previous notice which was headed Patient Opinion Website

Lot Information

Lot 1

NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier framework on behalf of all NHS Boards in Scotland. This framework can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. The service provider should also be able to provide an effective moderation service, training and support for staff to implement the system across NHS Scotland, and regular reporting to NHS Boards and the Scottish Government.. Although anonymous, the site should record where the person is based and the service they feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000474402
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC266506
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72413000 - World wide web (www) site design services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Dec 20169 years ago
Submission Deadline
Not specified
Future Notice Date
24 Jan 2017Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY")
Contact Name
Not specified
Contact Email
mark.salveta@nhs.net
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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